Customer Service Representative - ICF
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AI Summary
Contract Type
Contract to Perm
Location
Remote (New Jersey Only)
Pay/hours for position
$16+/hr (varies by location), 8am-5pm (hours may vary)
Minimum Requirements:
• High school diploma or equivalent
• 2+ years of professional work experience
• 2+ years of proficiency with Microsoft Word, Excel, and other MS Office programs
• Strong written and verbal communication skills
• Ability to focus on repetitive data tasks with strong attention to detail
• Ability to sit for prolonged periods while working on a computer
• Reliable high-speed internet and a quiet workspace
• Ability to work independently and as part of a team
Preferred Qualifications:
• Experience in business processing or back-office support
• Prior customer service or sales experience
• Strong computer and data-entry accuracy
• Ability to multitask with strong organizational skills
• Typing speed of 45–50 WPM
• Strong problem-solving and critical thinking skills
• Positive attitude and professionalism
• Ability to work limited overtime as needed
Responsibilities of position:
• Assist customers with billing, payments, and account questions
• Review and process energy incentive applications
• Support customers through phone, email, and online chat
• Maintain detailed and accurate account documentation
• Follow all compliance and confidentiality guidelines
• Perform additional administrative and back-office duties as needed
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