Call Center Manager for a Healthcare Services in US (Home Based Full Time)
Please mention DailyRemote when applying
AI Summary
The manager will oversee daily performance dashboards, track key metrics like contact rates and conversion, and provide weekly reports to US clients. They are also responsible for agent discipline, performance adherence, and collaborating with the QA lead to address operational gaps.
• Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
• Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
• Weekly client-facing performance reports and live Zoom calls with US clients
• Agent discipline: attendance, adherence, PIPs, and firing when needed
• Working directly with our trainer/QA lead to close gaps you see in the data
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