Call Center & Data Entry - Remote (Oregon Residents only)

Only accepting current residents of Oregon

Our client operates a fast-paced office environment with extensive contact with clients and employees. They demand the highest level of confidentiality and professionalism in safeguarding client and project information.

SUMMARY

Working as a call center representative to handle potential inquiries and claims. Responsible for answering inbound and outbound calls, processing email, chat, and callback interactions. Work is fast-paced and performed with intensive scrutiny for accuracy and efficiency. The industry demands the highest level of confidentiality and professionalism in safeguarding client and project information.

PAY: $18/hr.

SCHEDULE: Monday - Friday 5 am - 1:30 pm
REMOTE: Must reside within 50 miles of Beaverton, OR
DURATION: Approximately 3 months with potential extension based on business needs and performance

DUTIES:

• Professionally answer calls and address caller inquiries as needed.
• Follows written procedures and scripts.
• Route calls as needed to the appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team.
• Complete necessary administrative work as needed and complete call logs accurately.
• Uses proprietary software tools to access and review financial, medical, and/or legal documents, enter data, and create escalations when needed.
• Communicates immediately to leadership all obstacles to completing work.
• Meets and exceeds departmental expectations for accuracy and productivity.
• Utilizes documented team processes to ensure compliance with departmental standards.
• Data entry and verification of sensitive and personal information.

QUALIFICATIONS:

• Reside within 50 miles of Beaverton, OR
• Minimum 6 months of recent work history in a call center or remote customer service role. (Food service/retail experience/IT will not be considered)
• Intermediate computer knowledge and basic data entry skills
• Type a minimum of 60 wpm (typing test will be required)
• Must have attention to detail in a high-volume and sometimes stressful work environment.
• Proven attendance record showing the candidate is dependable and able to adhere to the schedule
• Effective problem-solving and listening skills
• Ability to sit at the workstation for long periods of time

• Reliable High Speed Internet access (no hotspots) - Speed test will be required
• 2 simultaneous working screens (laptop + Monitor, 2 monitors)
• Camera (built-in or external)
• Windows 10 or higher / macOS 14.0 or higher
• Intel i5 or better, AMD Ryzen 5 or better
• PC Hard Drive Storage: 238 GB HD

APPLY ONLINE

EMAIL 12600 SW CRESCENT ST BEAVERTON OR 97005 Mon-Fri 1 pm - 4 pm

PrideStaff Portland is a locally owned and operated Staffing Agency. PrideStaff is a winner of the coveted "Best of Staffing" Diamond award for 17 consecutive years for the highest level of satisfaction as rated by our valued Employees and Clients. Allow us to support your job and career search and see the difference PrideStaff can make for you!

Compensation / Pay Rate (Up to): $18.00