Business Systems Analyst II

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need.  The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary:

Reporting to the VP of Product and Strategy, the Business Systems Analyst (BSA) II serves as a key link between product, developers and the business. This role will work closely with stakeholders across the organization to develop and implement solutions that optimize business processes, systems, and data. The BSA II coordinates with other members of the product team, digital and IT department, leadership, and the business teams to identify problems and needs of the organization, collect, analyze, and document business requirements, information system recommendations, and process improvement recommendations. With a key focus on Salesforce, the BSA II collaborates closely within the development team to ensure successful design changes and process enhancements. Other internal tools and systems will be included into accountabilities based on alignment of role.

• Partner with stakeholders (growth, clinical, care coordination, operations, etc.) to understand and document business needs, pain points, and system requirements.
• Analyze data to identify trends and insights that can be used to improve business processes and decision-making
• Work with technical teams to design, develop, test, and implement new systems or enhancements to existing systems
• Work with the Product Manager(s) and Salesforce team to write user stories, validate requirements, and support their backlog and QA processes
• Translate complex healthcare workflows (e.g. care transitions, eligibility, etc.) into efficient, scalable solutions
• Collaborate with Project Managers to ensure timely delivery of projects aligned to business priorities
• Provide training and user support for new features and enhancements across Salesforce and related tools
• Stay current on Salesforce updates, healthcare technology trends, and compliance changes to inform design
• Contribute to documentation libraries using Jira, Confluence, Lucidchart, and change management systems
• Perform other duties and special projects as required

• 4-6 years of experience as a Business Systems Analyst or similar role
• Knowledge of Salesforce core platform required, especially around custom work not reliant on cloud license features
• Knowledge of the following add-on services is a plus: Salesforce Shield, Conga Document Generation, Salesforce E-signature Solutions, NIC
• Experience working on Salesforce development projects and an understanding of designs and limitations a plus
• Experience with process documentation and capturing requirements , including ticket creation (Jira) and write-ups (Confluence)   
• Experience working in a scrum and Agile environment preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

The pay range for this position is $61,300 - $85,800. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.