BPO TEMP Customer Care Associate

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
 
For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
 
NTT DATA currently seeks a Mailroom Operations Associate to join our team in Lincoln, NE.

Job Description

We are seeking dependable and detail-oriented temporary Mail Processing Associates to support a high-volume mailing project running from July through December. This role will focus on printing, assembling, manually inserting multi-page letters into large envelopes, and metering outgoing mail to ensure timely and accurate distribution.

Role Summary The Mail Processing Associate is responsible for supporting a large-scale mailing initiative involving approximately 250,000 letters, most exceeding 10 pages. Due to document size, a significant portion of the work will require manual envelope stuffing. This position plays a key role in ensuring all mail is prepared accurately, efficiently, and on schedule throughout the project period.

Key Responsibilities

• Print large volumes of letters and supporting documents for outbound mailings
• Assemble, organize, and prepare multi-page mail packets for distribution
• Manually insert 10+ page letters into large envelopes with a high degree of accuracy
• Verify document completeness, page order, and matching of materials before mailing
• Operate postage metering equipment and prepare mail for shipment
• Sort, stack, and organize completed mail batches for pickup or delivery
• Maintain production pace to meet daily and weekly mailing targets
• Identify and report printing, assembly, or mailing errors promptly
• Follow established mailing procedures, quality standards, and confidentiality requirements
• Support general mailroom and project-related tasks as needed

Project Details

• Project duration: July through December
• Estimated total workload: 1,980 hours
• Volume: Approximately 250,000 outbound letters
• Mailing type: Multi-page letters, primarily requiring manual insertion into large envelopes

Required Skills and Qualifications

• Ability to perform repetitive, detail-oriented tasks with consistency and accuracy
• Strong organizational skills and ability to manage high-volume work
• Ability to follow written instructions and established procedures
• Basic experience with printers, mail equipment, or production support preferred
• Ability to work efficiently in a deadline-driven environment
• Strong attendance and reliability throughout the project duration
• Ability to lift, move, and organize boxes of paper, envelopes, and completed mail trays as needed
• Ability to stand or sit for extended periods during printing and stuffing tasks

Preferred Qualifications

• Previous experience in a mailroom, print shop, document processing, fulfillment, or administrative support environment
• Experience with postage metering or high-volume mailing projects
• Familiarity with quality control in production-based work

"•Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience. 

•Ensures accurate and timely completion of transactions to meet or exceed client SLAs. 

•Works on preparation of SOPs / process transitions. 

Skills Required 

•Demonstrated computer skills. 

•Solid communication skills. 

•Solid customer service skills. 

•Demonstrated attention to detail, time management and organizational skills.  "

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($16.00/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
 
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.