Billing Specialist

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

• Generate and process accurate customer invoices in a timely manner.
• Review contracts, agreements, and service orders to ensure billing aligns with terms.
• Ensure billing accuracy by reconciling invoices with customer records and agreements.
• Maintain and update customer billing information in our systems (e.g., Salesforce, NetSuite).
• Respond to billing inquiries from internal teams and customers in a professional and timely manner.
• Collaborate with the team to resolve discrepancies and adjust invoices as needed.
• Assist with month-end and year-end billing close processes.
• Track and manage billing schedules, deadlines, and deliverables.
• Perform routine data entry and maintain accurate records of invoices and payments.
• Assist in the generation of reports related to billing and receivables.
• Support audit processes by providing requested documentation and clarifications.
• Serve as a point of contact for customers regarding complex billing queries, ensuring issues are resolved in a timely and professional manner.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Qualifications

• Work experience as a Billing Analyst, Billing Specialist, or in a similar role. Required
• Experience in finance, accounting, billing, or receivables.
• Experience generating and processing customer invoices accurately and on time.
• Experience reviewing contracts, agreements, or service orders for billing requirements.
• Experience using billing and customer systems such as Oracle NetSuite, Salesforce, or ServiceNow preferred.
• Knowledge of Oracle NetSuite, Salesforce, and ServiceNow preferred.
• Strong interpersonal skills to enable effective interaction with all levels of personnel.
• Strong work ethic, attention to detail, and accuracy.
• Advanced computer skills (including Outlook, Word, and Excel).
• Strong analytical, problem-solving, and organizational skills.
• Ability to adapt to a changing, fast-paced work environment.
• Ability to provide exceptional client service with urgency, quality, and timely completion of duties.
• Ability to maintain confidentiality, integrity, and professional presentation and conduct.
• Ability to work effectively both within a team environment and independently.
• Excellent multitasking and prioritization skills with a willingness to learn and grow
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• Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

• Requires Travel - Yes

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.