Orgenesis is seeking a detail-oriented, analytical, and highly organized Billing Specialist to manage billing operations, invoicing, payment processing, and revenue cycle support across its global healthcare and biotechnology operations. This role is responsible for ensuring accurate, timely, and compliant billing processes while maintaining financial integrity and supporting efficient revenue operations.

The Billing Specialist plays a key role in supporting Orgenesis’ mission of advancing cell and gene therapy solutions through its global POCare™ platform by ensuring accurate financial transactions, transparent billing practices, and strong coordination between finance, operations, and client service teams.

The ideal candidate has strong numerical accuracy, excellent organizational skills, and experience working in billing, finance, healthcare, or regulated environments.

Essential Responsibilities

Billing & Invoicing Operations

• Prepare, generate, and distribute accurate invoices to clients, partners, and internal stakeholders.
• Review billing data for completeness, accuracy, and compliance prior to invoice submission.
• Process recurring, one-time, and project-based billing cycles.
• Ensure timely issuance of invoices in accordance with contractual agreements.
• Verify billing rates, service charges, and payment terms.

Payment Processing & Account Reconciliation

• Record incoming payments and apply them to appropriate accounts.
• Reconcile billing statements, payment records, and financial discrepancies.
• Monitor outstanding balances and assist with accounts receivable follow-up.
• Investigate and resolve billing discrepancies or payment issues.
• Support month-end and year-end financial reconciliation processes.

Revenue Cycle Support

• Assist with revenue tracking and reporting activities.
• Monitor billing workflows to ensure timely revenue recognition.
• Support financial forecasting and revenue analysis.
• Collaborate with finance teams to ensure accurate revenue cycle operations.
• Identify inefficiencies and recommend process improvements.

Data Entry & Financial Recordkeeping

• Maintain accurate billing records within financial systems and databases.
• Enter billing data, adjustments, credits, and corrections as needed.
• Ensure proper documentation of all billing activities.
• Maintain organized financial records for audit and compliance purposes.
• Support data integrity across financial systems.

Client & Internal Communication

• Respond to client inquiries regarding invoices, billing statements, and payment issues.
• Communicate professionally with clients and internal departments regarding billing matters.
• Provide billing explanations and resolve customer concerns.
• Collaborate with Customer Success, Operations, and Finance teams.
• Maintain a high level of customer service in all billing interactions.

Compliance & Audit Support

• Ensure billing practices comply with company policies and applicable regulations.
• Support internal and external audit requests related to billing and revenue.
• Maintain documentation for financial transparency and accountability.
• Follow healthcare, financial, and data privacy compliance requirements.
• Assist in implementing billing controls and procedures.

Reporting & Analysis

• Generate billing reports, financial summaries, and account aging reports.
• Analyze billing trends and identify discrepancies or inefficiencies.
• Assist management with financial performance reporting.
• Maintain dashboards and reporting tools for billing activities.
• Support data-driven decision-making in finance operations.

Cross-Functional Collaboration

• Work closely with Finance, Accounting, Revenue Cycle, Operations, Compliance, and Customer Service teams.
• Coordinate billing information with project managers and department leads.
• Support system updates and billing software implementation.
• Participate in process improvement and financial optimization initiatives.
• Assist with onboarding new clients or services from a billing perspective.

Required Qualifications

Education

• High School Diploma or GED required.
• Associate’s or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration, or related field preferred.

Experience

• 1–3 years of experience in billing, accounts receivable, accounting, finance, or revenue cycle management.
• Experience in healthcare, biotechnology, pharmaceutical, or regulated industries preferred.
• Experience with billing systems and financial software required or strongly preferred.

Technical Skills

• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with accounting or billing software (e.g., QuickBooks, SAP, Oracle, NetSuite, or similar systems).
• Strong data entry and numerical accuracy skills.
• Ability to reconcile accounts and analyze financial data.
• Familiarity with ERP and financial reporting systems.

Preferred Qualifications

• Bachelor’s Degree in Accounting, Finance, or related field.
• Experience in healthcare billing or revenue cycle management.
• Knowledge of financial compliance standards and audit processes.
• Certification in billing, accounting, or finance is a plus.
• Experience supporting multi-entity or global billing operations.

Core Competencies

• Billing & Financial Accuracy
• Attention to Detail
• Analytical Thinking
• Organization & Time Management
• Problem Solving
• Communication Skills
• Customer Service Orientation
• Confidentiality & Integrity
• Accountability
• Team Collaboration
• Process Improvement
• Adaptability

Key Performance Indicators (KPIs)

• Invoice Accuracy Rate
• Billing Cycle Timeliness
• Payment Posting Accuracy
• Accounts Receivable Resolution Time
• Billing Error Rate
• Revenue Reporting Accuracy
• Customer Billing Satisfaction
• Audit Compliance Results
• Data Entry Accuracy

Physical Requirements

• Ability to work at a computer for extended periods.
• Ability to analyze detailed financial information accurately.
• Ability to manage multiple billing cycles and deadlines.
• Ability to communicate effectively with clients and internal teams.
• Ability to maintain focus in a deadline-driven environment.

Benefits

Health & Wellness Benefits

• Comprehensive Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Coverage
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Mental Health and Wellness Programs

Financial Benefits

• Competitive Base Salary
• Annual Performance Bonus Eligibility
• 401(k) Retirement Plan with Company Match
• Life Insurance Coverage
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance

Paid Time Off

• Paid Vacation
• Paid Holidays
• Paid Sick Leave
• Personal Days
• Bereavement Leave
• Jury Duty Leave
• Family and Medical Leave (where applicable)

Professional Development

• Finance and Billing Training Programs
• Continuing Education Opportunities
• Tuition Assistance Programs
• Professional Certification Support (e.g., accounting or billing credentials)
• Career Advancement Opportunities
• Leadership Development Programs

Work-Life Balance

• Remote and Hybrid Work Opportunities (where applicable)
• Flexible Scheduling Options
• Employee Recognition Programs
• Collaborative and Inclusive Work Environment
• Employee Wellness and Engagement Initiatives

Working Conditions

• Office, remote, or hybrid work environment.
• Frequent use of billing, accounting, and ERP systems.
• Regular handling of confidential financial and client information.
• Fast-paced environment requiring accuracy, deadlines, and strong organizational skills.

Equal Employment Opportunity Statement

Orgenesis is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are based on qualifications, merit, performance, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.