Bilingual (Spanish/English) Medical Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a full-time Bilingual (Spanish/English) Medical Virtual Assistant on behalf of a growing multi-location therapy practice in Texas.

This role is primarily focused on insurance verifications, authorizations, and front desk support — taking key administrative responsibilities off the in-person team so they can focus on delivering exceptional patient care. The ideal candidate is a driven, trustworthy self-starter who is fluent in both Spanish and English and comes in ready to hit the ground running.

This is an excellent opportunity for someone who thrives in a fast-paced, family-like environment and genuinely wants to be a valued member of a growing, patient-centered team.

About Our Client

Our client is a growing multi-location therapy practice with 40 providers dedicated to delivering patient-centered care in a family-like environment. They are a stand-up organization that values integrity, trust, and putting patients first.

Their culture is built on the values of:

• Growth
  

• Family-like teamwork
  

• Patient-centered care
  

• Integrity & accountability
  

Key Responsibilities

Insurance Verification & Authorizations — Primary Focus

• Verify patient insurance coverage and check eligibility
  

• Obtain pre-authorizations for procedures and track authorization status
  

• Follow up with physicians regarding authorization signatures — proactively checking in to confirm receipt and avoid delays
  

• Liaise with insurance providers to clarify coverage details
  

• Update patient files with accurate insurance information
  

• Explain insurance benefits to patients clearly and professionally
  

• Track status of pending insurance claims
  

• Assist patients with insurance-related questions and inquiries
  

Front Desk & Patient Support

• Answer inbound calls and assist patients virtually in both English and Spanish
  

• Confirm patient appointments and manage appointment calendar
  

• Handle patient inquiries via phone and email
  

• Handle appointment rescheduling requests
  

• Follow up with patients post-session
  

• Coordinate telehealth appointments
  

• Manage referrals from other healthcare providers
  

• Send personalized patient communications and appointment reminders
  

• Respond to patient FAQs
  

• Maintain a waitlist for appointments
  

• Maintain electronic medical records and ensure patient privacy and confidentiality at all times
  

Administrative Support

• Manage provider schedules and coordinate patient appointments
  

• Generate and send invoices
  

• Prepare documents and manage email correspondence via Microsoft Teams and Outlook
  

• Data entry and generate basic reports
  

• Contact patients for feedback
  

• Transcribe patient interactions as needed
  

• Provide emergency contact details when required
  

Tools & Systems

• Proprietary EMR (custom-built — prior EMR experience in any system accepted)
  

• Microsoft 365 & Microsoft Teams
  

• Google Chrome
  

Requirements

• Fluent in both Spanish and English — this is a hard requirement for this role
  

• Proven experience in insurance verification and prior authorization in a healthcare setting
  

• Comfortable following up with physicians, insurance companies, and patients via phone and email
  

• Strong front desk and patient communication skills — professional, warm, and clear in both languages
  

• Self-directed and driven — able to manage task lists and work independently without micromanagement
  

• Detail-oriented and trustworthy — handles sensitive patient information with discretion
  

• Experience with any EMR system; ability to adapt quickly to a proprietary platform
  

• Proficient in Microsoft 365 and Microsoft Teams
  

Non-Negotiables

• Fluent in Spanish and English — candidates without bilingual fluency will not be considered
  

• Driven and proactive — takes initiative and gets things done without being prompted
  

• Trustworthy and reliable — handles patient data and sensitive communications with integrity
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the Globe