Bilingual Service Coordinator (English & Spanish) – Healthcare Outreach, US Market

Controla Sales Partner provides talent to growing companies. Our client works in US healthcare outreach, and we are hiring a full-time Bilingual Service Coordinator (English & Spanish) to start immediately.

Two requirements are essential for this role: hands-on experience in the US healthcare field, and fluent, natural Spanish alongside fluent English.

The role

You'll make outbound calls to Medicaid beneficiaries in the US, explain an available healthcare program in simple words, screen each person for eligibility and interest, and refer eligible, interested people to the agency that handles enrollment. Calls are short and focused. Full training on the program is provided.

What you'll do

• Make a high volume of outbound calls in English and Spanish.
• Explain the program clearly and build trust quickly, without being pushy.
• Ask screening questions naturally and handle hesitation and objections.
• Refer eligible, interested people to the enrollment agency.
• Document every call accurately in the CRM and follow up consistently.

Must-have

• Healthcare experience: healthcare intake, patient outreach, healthcare customer service, medical interpreting, or work with Medicaid, Medicare or US health insurance.
• Fluent spoken Spanish and English, with a clear accent in both.
• Experience in outbound calling, appointment setting, customer outreach or phone-based customer service.
• Comfortable making outbound calls all day and keeping calls short and on point.
• Warm, patient and empathetic, able to explain unfamiliar information simply.
• Organized and accurate with CRM notes and follow-ups.
• Available full-time, Monday–Friday, 10:00 AM–6:00 PM US Eastern Time.

Strong plus

• Experience with Medicaid or US healthcare programs, eligibility screening, referrals or enrollment support.
• Experience with a CRM or healthcare case-management system.

What we offer

• US$7 per hour, full-time.
• Monday–Friday, 10:00 AM–6:00 PM US Eastern Time.
• Full paid training on the program.
• 100% remote from Latin America, as an independent contractor.
• Immediate start.

How to apply

Send your CV and a short voice recording, first in English and then in Spanish, answering this: a person tells you, "I'm not sure what this is about, and I don't have much time." How do you respond? Please mention your healthcare experience in your application.

Final compensation, hours and start date will be confirmed in writing before the engagement begins.