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The Health Specialist provides advanced clinical responses to health-related inquiries from the public and medical professionals via phone, email, and chat. They are responsible for performing database searches, documenting inquiries, and maintaining compliance with CDC information protocols.
Maximus is recruiting for a call center, Health Specialist (RN) Registered Nurse, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced contact center environment and be comfortable handling health-related inquiries. Strong listening, communication, and research skills are essential to follow established scripts and protocols, navigate approved resources, and provide clear, accurate, and professional guidance while maintaining quality and compliance standards.
Training Schedule
Monday - Friday 8:00 AM to 4:30 PM Eastern Time
Work Schedule
Must be flexible and available to work
Monday - Friday
8:00 AM - 4:30 PM or
11:30 AM - 8:00 PM
- 100% attendance throughout the entire training period is required.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
- Must be fluent in English and specified secondary language.
Equipment Requirements
This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
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