Bilingual French Customer Service Representative (Remote)

Job Type: Contract-to-Hire

Location: Fully Remote

Schedule: Full-Time

About the Opportunity

We are seeking a Bilingual French Customer Service Representative to join a growing customer support team. In this role, you will assist customers with insurance-related questions tied to auto loans and lease accounts. This is a customer-focused position dedicated to helping individuals resolve insurance documentation issues and ensuring account requirements are met.

This is not a sales or collections role. All interactions are focused on providing information, gathering details, and helping customers resolve outstanding insurance-related matters.

Key Responsibilities

• Make outbound calls to customers regarding insurance documentation and policy requirements.
• Contact insurance agencies to verify coverage information and resolve discrepancies.
• Assist customers with insurance-related concerns, including cancelled policies, missing payments, or incomplete documentation.
• Accurately document customer interactions and update information in internal systems.
• Leave approved scripted messages when unable to reach an insurance representative.
• Research account information and gather required documentation.
• Maintain productivity and quality standards in a fast-paced call center environment.
• Deliver exceptional customer service while demonstrating professionalism and empathy.

Daily Expectations

• Handle approximately 14 calls per hour.
• Spend the majority of the workday on the phone assisting customers and insurance representatives.
• Accurately enter and update account information.
• Meet performance, attendance, and quality metrics.

Qualifications

Required

• High School Diploma or equivalent.
• Fluency in French and English (verbal and written).
• Minimum of 1 year of customer service experience, including:
  • Retail
  • Call Center
  • Administrative/Office Support
  • Data Entry
  • Hospitality or Restaurant Service
• Ability to type at least 30 words per minute.
• Strong communication and problem-solving skills.
• Positive attitude and willingness to learn.
• Comfortable working in a phone-based environment throughout the day.
• Demonstrated history of meeting performance expectations.

Training

The first three weeks will consist of comprehensive paid training, including:

• Classroom instruction
• Job shadowing
• Guided call handling
• Quality and performance coaching

An assessment is required at the conclusion of training. Associates must achieve a passing score to transition into their assigned schedule.

Schedule

Bilingual French Shift:

• Tuesday – Friday: 10:30 AM – 7:00 PM CST
• Saturday: 7:00 AM – 4:00 PM CST
• Sunday and Monday: Off

Training Schedule (First 3 Weeks):

• Monday – Friday: 8:30 AM – 5:00 PM CST

What We Offer

• Fully remote work environment.
• Extensive training and career development.
• Contract-to-hire opportunity with long-term growth potential.
• Supportive team culture.
• Overtime opportunities when available.
• Holiday pay opportunities, including premium pay for select holiday coverage.

If you're bilingual in French and English, enjoy helping customers, and thrive in a fast-paced customer service environment, we'd love to hear from you.

#centralpriority26

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $15.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.