GoHighLevel Systems Support Specialist

GoHighLevel Systems Support Specialist

POSITION OVERVIEW

Domenico is seeking an experienced GoHighLevel (GHL) Systems Support Specialist to serve as our dedicated backend systems expert and technical operations specialist. You will own the architecture, maintenance, troubleshooting, and continuous improvement of our multi-account GHL infrastructure serving the events, hospitality, and wine industry verticals.

This is a remote, hourly contractual position ideal for experienced GHL professionals seeking flexible, specialized work with direct CEO/executive visibility and growth potential.

PRIMARY RESPONSIBILITIES

Technical Bug Resolution & System Debugging

• Identify, diagnose, and resolve technical issues across GHL platform
• Manage bug tracking, escalation, and resolution workflows
• Document issues and create institutional knowledge base for team reference
• Provide rapid response support for time-sensitive system failures

System Updates & Configuration Management

• Execute updates and changes outside the scope of current team members
• Manage platform version updates and ensure compatibility with third-party integrations
• Test changes in sandbox environments before production deployment
• Maintain detailed change logs and system documentation
• Monitor platform performance and recommend optimization opportunities
• Implement configuration changes based on evolving business needs

Integration Management

• Oversee all third-party integrations (payment processors, calendar tools, communication platforms, etc.)
• Troubleshoot integration failures and manage API connectivity
• Research and evaluate new integration opportunities
• Document integration workflows and troubleshoot data sync issues

Team Support & Documentation

• Provide technical guidance to marketing, sales, and operations teams
• Conduct regular audits of GHL configuration and workflows
• Identify gaps, redundancies, and improvement opportunities
• Provide evidence-based recommendations for system enhancements
• Create and maintain system documentation and process guides
• Support onboarding of new team members on GHL workflows
• Answer platform-specific questions from cross-functional teams

REQUIRED QUALIFICATIONS

Experience & Expertise

• Minimum 3+ years of hands-on GoHighLevel systems building, configuration, and management
• GHL Platform Mastery: Custom workflows, automations, phone integration (dialer/inbound systems), custom forms, API connections
  • Knowledge of webhook automation and custom workflow development
• CRM & Data Architecture: Understanding of relational databases, customer data flows, and multi-entity account structures
• Third-Party Integrations: Experience integrating GHL with external tools (Zapier, webhooks, REST APIs, native integrations)
• Custom Solutions: Ability to build custom GHL solutions using workflows, scripting, or third-party development tools

Technical Skills

• Strong troubleshooting and problem-solving methodology
• Ability to read and interpret technical documentation and API specifications
• Comfort working with databases, webhooks, and backend configurations
• Excellent attention to detail and documentation discipline
• Ability to work independently with minimal supervision
• Strong communication of technical concepts to non-technical stakeholders

Soft Skills

You like what you do.

ROLE DETAILS

Position: GoHighLevel Systems Support Specialist

Type: Hourly, Contractual, Remote

Compensation: DOE

Location: USA-based preferred (PST timezone ideal)

Onboarding Timeline: 2 weeks

Starting Scope: 2 sub-accounts (growth to additional accounts possible)

Reporting To: Director of Marketing/Chief Operating Officer