Bilingual Customer Service Representative

Location: Anywhere

Job Title: Bilingual Customer Service Representative

Job Description

This role supports a national shareholder communications campaign focused on proxy season, helping public companies manage their annual meetings and voting processes. You will assist shareholders in understanding and casting their votes on key corporate matters, including board elections, executive compensation, mergers and acquisitions, and other governance issues. The position involves handling inbound and outbound calls and email responses in both English and French, guiding shareholders through voting channels, and ensuring accurate documentation of their decisions in a fast-paced contact center environment.

Responsibilities

• Handle high volumes of inbound and outbound calls from shareholders in both English and French, providing clear, professional, and courteous service.
• Guide shareholders through the voting process, including how to vote online, by phone, or by mail, and ensure they understand the steps required to complete their vote.
• Explain proxy materials and ballot items in plain language, including board elections, executive compensation, mergers and acquisitions, proposals, and auditor ratification, so shareholders can make informed decisions.
• Encourage and persuade shareholders to cast their votes, using strong communication and influencing skills while maintaining a respectful and professional tone.
• Respond to shareholder questions and concerns, including requests for paper copies of proxy statements, clarification of ballot items, and updates or changes to previously submitted votes.
• Record votes accurately and securely in the appropriate systems, following all scripts, compliance requirements, and quality standards.
• Use call scripts verbatim when required, while maintaining a natural and engaging communication style.
• Manage both inbound-focused AM shifts and outbound-focused PM shifts, adhering to schedule, call metrics, and quality assurance expectations.
• Handle email responses and other shareholder communications as needed, ensuring timely and accurate follow-up.
• Use multiple systems simultaneously, including Microsoft Office applications and contact center tools, while speaking, listening, and taking notes during calls.
• De-escalate difficult or irate callers, remain calm under pressure, and resolve issues professionally in a stressful and fast-paced environment.
• Participate in training that moves quickly, adapt to new information and processes, and apply feedback promptly to improve performance.
• Support the organization of shareholder meetings by contributing to vote collection and tabulation efforts that align with scheduled Board of Directors meetings.
• Maintain confidentiality and security of shareholder information at all times.
• Meet or exceed performance expectations related to schedule adherence, call handling, quality scores, and productivity metrics.

Essential Skills

• High school diploma or GED required.
• Minimum of 1 year of customer service experience in a contact center environment, including exposure to schedule adherence, call metrics, and quality assurance standards.
• Proven experience persuading customers to complete a task, such as making a payment, completing a sale, or agreeing to an upgrade, with the ability to apply these skills to encouraging shareholders to cast their votes.
• Fluent in English and French, with the ability to handle approximately 80–85% of calls in English and 20–25% of calls in French.
• Clear, professional speaking voice suitable for working with affluent customers and delivering a polished customer experience.
• Ability to read and interpret call scripts verbatim while maintaining a natural and engaging tone.
• Strong multitasking skills, including the ability to read, speak, listen, and take detailed notes simultaneously during phone calls.
• Proficiency with Microsoft Office products, including Outlook and Teams.
• Comfort using dual monitors and toggling between multiple systems at the same time.
• Ability to work effectively in a fast-paced environment, quickly learn new processes, and adapt to changes.
• Demonstrated ability to work under pressure and in stressful situations, including handling frustrated or angry callers without becoming flustered.
• Strong interpersonal and communication skills, with a focus on customer service and relationship building.
• Experience working with call center or contact center tools and processes, including inbound and outbound calling.
• Ability to adhere to defined schedules, including AM or PM shifts and weekend hours, as assigned.

Additional Skills & Qualifications

• Experience with Genesys Cloud or similar contact center platforms preferred.
• Previous experience in financial services, investor relations, or proxy-related work is an asset, but not required.
• Experience in roles requiring persuasive communication, such as sales or collections, is beneficial.
• Comfort working with affluent or high-net-worth customers and tailoring communication accordingly.
• Strong attention to detail and accuracy when entering data and recording votes.
• Ability to learn and retain complex information about corporate governance, proxy statements, and voting procedures.
• Interest in short-term or project-based assignments, with openness to future campaigns or extended engagements based on performance and business needs.
• Capability and interest in taking on additional responsibilities, such as potential promotion to an Assistant Team Lead role if performance and business needs align.

Why Work Here?

You will join a large, nationwide organization recognized as a leader in financial and governance services, offering valuable exposure to the financial services and contact center industries. This project-based role provides an opportunity to build specialized experience in shareholder communications and proxy work, which can enhance your long-term career prospects. High-performing contractors may be invited to return for future campaigns, move to other projects, or be considered for leadership opportunities such as Assistant Team Lead roles. You will also receive support from a staffing partner that can help you identify additional projects or longer-term roles beyond this assignment, enabling you to grow your skills, expand your network, and maintain flexibility in your career.

Job Type & Location

This is a Contract position based out of Canton, MA.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.