Bilingual Customer Care Specialist (Spanish-Speaking)

Remote | 30 Hours per Week | Colorado, New Jersey, Pennsylvania & Washington, DC

Pay: $19.00 per hour

At Leading Edge Extended Learning, we believe every interaction with a family matters.

As our Bilingual Customer Care Specialist, you'll be one of the first people our families connect with when they have questions about enrollment, billing, or our programs. We're looking for someone who genuinely enjoys helping others, stays calm under pressure, and thrives in a fast-paced environment where no two days are exactly alike.

This is a fully remote position supporting families across multiple states. Candidates must reside in Colorado, New Jersey, Pennsylvania, or Washington, DC and be fluent in both English and Spanish.

Schedule

This is a 30-hour per week position.

Monday-Friday

• 12:00 PM - 6:00 PM Eastern
• 10:00 AM - 4:00 PM Mountain

What You'll Do

As a Customer Care Specialist, you'll serve as a trusted resource for families by providing exceptional customer service and helping ensure a smooth experience from registration through ongoing program participation.

Responsibilities include:

• Answer incoming phone calls from families and prospective customers
• Respond to emails, text messages, and customer inquiries in both English and Spanish
• Assist families with program registration and enrollment
• Support customers with billing questions, payments, account updates, credits, and invoices
• Maintain accurate customer records and detailed account notes
• Make outbound follow-up calls regarding registrations, payments, and account questions
• Process and manage state childcare subsidy documentation, vouchers, attendance reporting, payment collection, and account follow-up
• Document and report technical issues when needed
• Navigate multiple web-based systems including RingCentral and HubSpot
• Deliver compassionate, professional, and solution-focused customer service during every interaction
• Collaborate with teammates while successfully managing responsibilities independently
• Perform additional duties as assigned

What We're Looking For

Required Qualifications:

• High school diploma or equivalent
• Fluent in both English and Spanish
• At least one year of call center or high-volume customer service experience
• Ability to work Monday through Friday remotely during scheduled hours
• Strong computer skills and confidence learning new technology
• Excellent written and verbal communication skills
• Outstanding organization and attention to detail
• Ability to multitask while maintaining accuracy
• Professional phone etiquette and customer-first mindset
• Strong problem-solving and follow-through skills
• Ability to work independently in a remote environment

This position reports directly to the Head of Family Services.

Benefits

• Medical, Dental, and Vision Insurance
• Healthiest You Virtual Care Option
• 401(k) with automatic enrollment after eligibility requirements are met
• Aflac Supplemental Insurance options
• Calm Premium Membership
• Employee Child Care Tuition Discount
• Employee Assistance Program resources
• Paid Holidays (state eligibility applies)
• State-mandated Paid Sick Leave (amount varies by state)
• Professional development and ongoing training
• Opportunities for growth within a rapidly expanding organization

Our Consideration/Hiring Process

We strive to make our interview process straightforward and transparent.

Step 1: Application Review

Step 2: 30-minute virtual Zoom interview with our Talent Specialist

Step 3: Virtual interview with the Head of Family Services

Step 4: Employment offer and onboarding

Selected candidates will receive an invitation to schedule their initial Zoom interview at a time that works best for their schedule.

About Leading Edge Extended Learning

Leading Edge Extended Learning partners with schools to provide high-quality before-school, after-school, preschool, and summer learning programs that inspire curiosity, build confidence, and create meaningful experiences for children.

Our mission is to support and nurture the whole child to help our students learn and grow. We are committed to cultivating a love of learning that helps students achieve a lifetime of success while providing exceptional service to the families and school communities we serve.

If you're passionate about helping people, enjoy solving problems, and want to join a growing organization that values teamwork and outstanding customer service, we'd love to hear from you.

Leading Edge Extended Learning is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.