Bilingual Associate Manager, AMCS- Short Term Assignment

Are you an inspirational leader looking for an opportunity to make the lives of Canadian’s better?  Are you looking to guide a team that will help our clients in supporting their most important asset: their people? 

If so, the Manulife AMCS Centre of Excellence wants you! The Associate Manager, Absence Management Consultative Services (AMCS), is responsible for a team that administers strategic, best-in-class disability case management.  Reporting to one the Directors of the AMCS COE, the Associate Manager is accountable for the effective leadership of an AMCS operational team. This includes the support and application of effective disability and client relation management practices.

Your responsibilities:

• Inspire staff to achieve great group disability results.

• Hiring, developing, and retaining industry top talent.

• Proactively monitor workflow, overall service delivery, and conduct performance management  

• Ensure effective disability management practices are appropriately utilized

• Collaborate with the overall disability management team to deliver on exceptional client relations.

• Meet and connect regularly with clients through a variety of communication methods – in person, telephone, email and participating in presentations as needed.

• Utilize data to identify trends and areas of improvement.

• Foster a continuous improvement culture.

Qualifications:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment

• Knowledge of Group Disability and best-in-class case management practices

• Completion of post-secondary education in health sciences field

• Experience in establishing and fostering healthy client relationships

• Experience in coaching, mentoring, technical training, and/or developing people

• 2+ years of work experience in a clinical setting in a health-related field

• 3-4 years of managing health recovery absences

• Comprehensive knowledge and application of duty to accommodate and Privacy & confidentiality legislation

• Driven by passion to do what is right

• Natural curiosity that leads to continuous improvement

• Encourages self and others to have a growth mindset

• Thrives in a dynamic team environment

• Excellent problem-solving and analytical skills

• Results-oriented with strong decision-making ability

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.