Benefits HR Assistant

Join the My HR Live Support Benefits team and make a meaningful impact on employees by providing accurate, consistent, and timely responses to various HR inquiries. As an HR Assistant II, you will be the first point of contact for employee-related inquiries, managing cases related to financial, health, and compliance with benefit plans. This role requires critical thinking and decision-making skills to support the entire benefits process, from intake to case management.

Responsibilities

• Serve as the first point of contact for employee inquiries related to benefits.
• Provide holistic case management services, ensuring compliance with benefit plans.
• Build trust with employees through empathetic and personalized communication.
• Manage workload effectively to meet SLAs and productivity goals.
• Resolve inquiries using available documentation and escalate when necessary.
• Collaborate with partner teams to resolve cross-functional issues and improve policies.
• Ensure proper communication and documentation of employee-impacting issues during benefits events.

• Excellent organizational and time management skills.
• Strong customer service focus with the ability to prioritize quality and customer experience.
• Excellent verbal and written communication skills.
• Ability to understand benefit terms and programs.
• Strong judgment and decision-making skills.
• High degree of ownership and ability to handle sensitive situations with care and empathy.

• 2+ years' experience in Benefits or Human Resources, preferably in a contact center or shared service environment.
• Experience with rapid and complex changing work environments.
• Technical aptitude and proficiency with Microsoft Office Suite or similar software.
• Bilingual in Spanish is a plus but not required.

This position is 100% remote, offering the flexibility to work in a dynamic and fast-paced environment. The role requires the ability to pivot through various communication forms, prioritize work efficiently, and execute tasks with attention to detail while keeping customer needs at the forefront.

Job Type & Location

This is a Contract position based out of Houston, TX.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 25, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.