The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The Benefits Enrollment Counselor is a key member of the Enrollment Success Team, responsible for guiding employees through the benefits enrollment process with expertise, empathy, and professionalism. This role serves as a trusted resource, educating employees on available benefit options and ensuring they can make informed enrollment decisions. The Benefits Enrollment Counselor actively manages and completes benefit enrollments while delivering exceptional service through phone-based interactions and virtual presentations. Working in a fast-paced environment, this individual provides clear communication, resolves employee inquiries, and ensures a seamless enrollment experience. The role requires a strong commitment to accuracy, confidentiality, and customer-focused support throughout the employee benefits journey.

* Ability to work 9:00am-6pm EST is required for this role.

Key Responsibilities

• Guide employees through core and voluntary benefits enrollment, providing education, support, and enrollment assistance via inbound, outbound, and scheduled calls.

• Accurately process and complete employee benefit enrollments while maintaining compliance with HIPAA and company confidentiality standards.

• Educate employees on available benefit options through one-on-one consultations and client-facing webinar presentations.

• Respond to employee questions with professionalism and empathy, ensuring a positive experience and clear understanding of next steps.

• Collaborate with team members and participate in ongoing training to maintain product knowledge, enhance customer engagement, and support successful enrollment outcomes.

Skills and Background You’ll Need

Education: High School Diploma or equivalent. Associates degree or higher preferred.

Experience: Minimum of 3 years’ experience in benefits, insurance, or call center environment

• Strong customer service experience in a fast-paced call center or high-volume support environment.

• Experience with benefits enrollment, insurance, or employee benefits administration preferred.

• Strong presentation and interpersonal skills, with the ability to educate, influence, and engage diverse audiences.

• Excellent verbal and written communication skills, with strong active listening abilities and a customer-focused approach to resolving inquiries.

• Proficiency in Microsoft Office Suite and benefits enrollment platforms, such as Selerix, Employee Navigator, and ADP.

• Strong commitment to maintain confidentiality, professionalism, and data security while handling sensitive employee information.

• Ability to manage multiple priorities in a fast-paced environment while adapting to change, learning quickly, and maintaining accuracy and accountability.

• Required professional licensure: Active Life and Health Insurance License required. Ongoing compliance with continuing education requirements in applicable states required.

Key Behaviors of a Successful Candidate

• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.                

• Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.                          

• Costumer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.                        

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.