Behavioral Health - Recovery Coach (Work From Home)

Marana Health is seeking a Recovery Coach to join the Behavioral Health team at the Marana Main Health Center, located in the heart of Marana, AZ. 

The Recovery Coach provides direct behavioral health services to clients and family members including case management, skills training, group counseling, group skills training, health promotion, crisis intervention, transportation, supportive employment services, counseling (with appropriate clinical oversight), and others depending on clients’ needs. Client home visits are a common responsibility of this role and may be required based on assignment.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

The following qualifications are required:

• Bachelor’s degree in a Social Services field or four (4) years of directly related experience in behavioral health services support in lieu of a bachelor’s degree. (For children’s RC - 1 year of experience directly working with children outside of a behavioral health environment, may be used if skill sets obtained in that environment can be applied to this position).

• Fingerprint Clearance Card through the Arizona Department of Public Safety

• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)

The following qualifications are preferred:

• 1 year of experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
• Experience with community resources and agencies
• Basic Life Support (BLS) certification
• First Aid certification

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibilities:

Does not direct or supervise others.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
• Computer proficient.
• Knowledge of State ACC and RBHA requirements.
• Thorough knowledge of current versions of Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
• Ability to complete Behavioral Health Assessments with appropriate clinical oversight.

Duties and Responsibilities:

• Provides individualized behavioral health services to clients and families in a manner most effective based on client needs and diagnoses, including both behavioral health and medical diagnoses.
• Provides clients and family members with quality and timely assessments, service planning, annual updates, primary care coordination, psychiatric coordination, and Prepares timely and accurate documentation discharge and aftercare planning within a recovery model of care.
• and maintains audit-ready client charts, including:
  • Demographic Form with yearly or bi-yearly updates,
  • Service Plan with ongoing Service Plan Reviews,
  • Annual Assessment Updates,
  • Primary care coordination as appropriate, not less than annually, Psychiatric Assessments annually or as recommended by the psychiatric provider, 
  • Crisis Plans with appropriate revisions, and
  • Other forms as appropriate or requested.
• Accommodates client schedules when providing direct services.
• Meets productivity requirements while maintaining ethical encountering and billing practices.
• Provides home-based and crisis intervention services as necessary or requested.
• Provides or arranges transportation for clients as necessary.
• Provides clients with appropriate referrals to community agencies and resources as needed or requested.
• Works collaboratively with psychiatric staff as appropriate, ensuring clients receive appropriate medication monitoring, psychiatric evaluations, and regular primary care involvement.
• Follows professional and ethical practices when working with clients, client records, families, and community personnel. 
• Maintains confidentiality of client and family information.
• Promote trust in MH care providers while delivering excellent customer service.
• Acts as a willing and efficient liaison between MH Behavioral Health Services and other behavioral health agency staff, school district employees, Department of Child Safety (DCS), Department of Economic Security (DES), ACC/RBHA staff, and court employees.
• Interacts effectively with MH employees, ACC/RBHA/Health Plan, community members, and other agency personnel to promote trust, cooperation, and growth.
• Observes applicable state and federal laws, assumes responsibility for knowledge of laws, and requests clarification if necessary.
• Maintains general behavioral health and education standards and keeps abreast of behavioral health and educational trends by reading and attending in-services and workshops as indicated in staff development plan.
• Use appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients, and staff.
• Performs all other duties as assigned.

Benefits:

Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

Medical, Dental, and Vision

403(b) with employer contribution

Short-term disability and other benefits

Paid time off including 11 holidays plus vacation and sick leave accrual

Paid bereavement, jury duty, and community service time

Education reimbursement ($3,000 per year for full-time)

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.