Behavioral Health Case Manager

Blue Ridge Health is currently seeking a Behavioral Health Case Manager to be a part of our Behavioral Health Team in Sylva, NC.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!
• Flexible Work Schedules Considered
• Needs Accommodations Programs
• Mental Health Resources
• Telework Opportunities Considered
• Tuition Reimbursement Program

What You'll Do:

The Case Manager will provide case management services and supports for participants to increase the client’s ability to successfully navigate their lives as independently as possible. This will include making home and community visits to assist consumers with access to, and engagement in, necessary mental health/substance use (MH/SU) services, care coordination between two or more agencies, including medical and non-medical providers; basic Needs (housing, food and nutrition, transportation) or skill Development (including self, interpersonal, and crisis management).

• Assist individuals in processes that facilitate their independence.
• Assist individuals in completing activities to ensure that basic needs are being met
• Utilize the referral tracking and service criteria to initiate and monitor service referrals. 
• Utilize electronic medical records, including taking effective case-notes, tracking case management efforts, reporting NOMS surveys at the expected intervals, and outcome driven data collection (including participant self-report) 
• Organize mailings and make outreach phone calls to participants, local service providers, government agencies, non-profits, school administration and others.
• Plan, facilitate and attend informational meetings and public events that will assist in supporting participants. 
• Work with local community service providers and agencies to build partnerships that benefit participants.
• Participate in all required professional development and program meetings.
• Maintain youth/family/individual confidentiality and obtain appropriate release of information. 
• Be willing to utilize a flexible schedule that may include evenings and weekends, meetings at schools, public places, or in participant homes.

Disclaimer:

This role requires flexibility to transport clients/patients to organization-sponsored services or resources that address their basic and clinical needs. Drivers transporting clients/patients or driving company vehicles are to be age 21 or greater. For those using their personal vehicles to transport clients/patients, a certificate of insurance is required demonstrating at least the minimum required NC auto liability insurance.

What We're Looking For:

• Bachelor’s degree in education, behavioral, social, health or mental health, public health/administration, counseling, social work required.
• Minimum one-year experience conducting case management-related activities with the identified population.
• QMHP or PSS preferred.
• Proficiency in Microsoft Office Programs is required

Attributes & Technical Knowledge:

• Use person-first recovery and resiliency language.
• Ability to work with community members and community agencies to facilitate collaboration and cooperation.
• Ability to establish relationships with those receiving services with compassion and respect.
• Empowering individuals/families to make choices and engage in their own case management whenever possible.
• Demonstrate excellence in follow-through and tenacity with hard-to-reach populations.
• Ability to maintain neutrality, patience, and non-judgmental attitude in sensitive and stressful situations.
• Demonstrate belief in a recovery focused, trauma informed, strengths-based approach to treatment, whole person and family care.
• Experience in evidenced based practices.
• Strong communication, interpersonal and writing skills.
• Highly organized, detail oriented multi-tasker with demonstrated experience working as a highly effective member of a diverse team.
• Pro-active and creative individual with the ability to think outside the box 

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health’s investment to advance as a culturally competent organization.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.