Aviation | Trip Support Specialist

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Aviation | Trip Support Specialist

Support Global Aviation Missions Around the Clock

Location: Johannesburg, SA (Remote)
Schedule: Rotating shifts including days, nights, weekends, and holidays

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist, you will play an important role in helping customers successfully navigate international aviation operations by coordinating critical trip support services and delivering outstanding customer service.

This position is an excellent opportunity for aviation professionals looking to build a career in global flight operations. You'll work alongside experienced Trip Support Advisors while developing expertise in international trip planning, customer support, and aviation operations. 

What You'll Do

Support Global Flight Operations

Assist in coordinating and arranging services required for international flight operations, including:

• International overflight and landing permits
• Airport slots and PPRs
• Ground handling services
• Crew accommodations
• Ground transportation
• Customs and immigration requirements
• Border overflight exemptions and CANPASS submissions
• Flight following and trip monitoring
• Fuel-related operational support and customer requests

Deliver Exceptional Customer Support

• Support customers throughout all phases of trip planning and execution.
• Provide timely operational updates and trip information.
• Respond to customer inquiries with professionalism, urgency, and attention to detail.
• Build strong relationships through responsive and reliable service.
• Escalate complex operational issues when appropriate.
• Develop knowledge of World Fuel's Trip Support products and services to better support customer needs.

Trip Coordination & Administration

• Create and maintain trip records within operational systems.
• Process trip updates and operational changes accurately and efficiently.
• Assist with preparing trip cost estimates and operational documentation.
• Ensure customer information and trip details remain accurate and current.
• Perform quality reviews of trip arrangements and operational details to help ensure successful trip execution.
• Support quality assurance efforts across managed trips and customer requests.

Support Mission-Critical Operations

• Monitor and manage operational communications, including phone calls, emails, aviation messaging systems, and operational updates.
• Collaborate with flight planning, fuel, permits, weather, and support services teams.
• Assist with operational requests and time-sensitive customer needs.
• Support fuel quotations and fuel-related customer requests during periods of high operational demand.
• Support 24/7 operational coverage through rotating shifts.

Flight Planning & Operational Support

For Commercial and Military operations:

• Assist with flight planning activities and weather briefing preparation under supervision.
• Support aircraft data management and flight planning documentation.
• Coordinate and retrieve information related to weather, routing, and operational considerations.
• Develop knowledge of ATC regulations, operational routing, and industry flight planning systems.
• Gain experience with flight planning platforms such as PPS, AIRINC, Navblue, and similar systems.

Build Industry Knowledge

• Develop expertise in World Fuel's Trip Support products and services.
• Gain knowledge of international aviation regulations and operating requirements.
• Learn industry best practices while working alongside experienced team members.
• Participate in training and professional development opportunities.
• Support cross-functional teams and contribute to continuous improvement initiatives.

What We're Looking For

Required Qualifications

• 1+ year of experience in aviation, customer service, operations, logistics, hospitality, travel, or a related field.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and willingness to learn.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Bachelor's degree in Aviation, Aviation Management, Business, or a related field.
• Experience in aviation operations, airport operations, dispatch, flight scheduling, customer support, or travel coordination.
• Knowledge of international aviation operations and trip support services.
• Familiarity with aviation terminology and flight operations.
• Experience with flight planning systems such as PPS, AIRINC, Navblue, or similar platforms.
• Passion for aviation and global travel.

What Makes You Successful

• Customer-focused and service-oriented
• Eager to learn and develop new skills
• Organized and detail-oriented
• Calm under pressure
• Adaptable in a fast-paced environment
• Strong communicator and team player
• Curious, resourceful, and solution-oriented
• Passionate about aviation and operational excellence

Why Join World Fuel?

• Launch a career in global aviation operations
• Learn from experienced trip support professionals
• Gain exposure to international flight operations and trip planning
• Develop specialized aviation industry expertise
• Join a collaborative team that values customer service and continuous learning
• Build a long-term career with a global leader in aviation and energy solutions

Ready to start your aviation operations career?

Apply today and become part of a team that helps keep global aviation moving. ✈️

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