The Automotive Site Technical Manager serves as the primary technical and customer-facing representative for assigned automotive and industrial accounts within a designated region. This role is responsible for building and maintaining strong customer relationships, driving customer satisfaction, resolving quality and manufacturing concerns, and supporting operational excellence from production through delivery.
Acting as the key liaison between customers and internal stakeholders, the Automotive Site Technical Manager collaborates closely with Quality, Commercial, Manufacturing, Supply Chain, Product Applications, and Procurement teams to ensure customer requirements are met and business objectives are achieved. The position plays a critical role in supporting new product launches, improving customer performance metrics, and advancing continuous improvement initiatives across the organization.
Responsibilities
In this role you will:
- Serve as the primary technical and customer support contact for assigned Automotive OEM, Tier 1, Outside Processor (OSP), and Industrial customers within the designated region.
- Develop and maintain strong customer relationships while serving as the primary liaison between Arconic and customers following commercial negotiations.
- Lead efforts to improve customer satisfaction, quality performance, and customer scorecard results through proactive engagement and issue resolution.
- Develop and execute strategies and action plans to address customer concerns and achieve performance improvement objectives.
- Coordinate customer support activities related to product flow disruptions, manufacturing challenges, quality concerns, and supply chain issues.
- Partner with internal stakeholders including Quality, Commercial, Manufacturing, Supply Chain, Procurement, and Product Applications to ensure customer needs and expectations are met.
- Facilitate customer meetings, technical reviews, quality discussions, and ongoing business communications.
- Support containment activities, root cause investigations, corrective actions, and customer claims management.
- Participate in OEM quality meetings and customer-driven improvement initiatives.
- Support and coordinate activities associated with new model launches and product introductions.
- Provide technical guidance and problem-solving support to customers, sales teams, and manufacturing operations.
- Assist Field Service Engineers and customer support resources with issue resolution as needed.
- Champion continuous improvement efforts through participation in Kaizen events and operational excellence initiatives.
- Lead Voice of the Customer (VOC) activities and facilitate customer feedback reviews to drive business improvements.
- Monitor customer performance metrics and identify opportunities to enhance service, quality, and operational effectiveness.
- Travel throughout the assigned region to support customer sites, meetings, audits, and project activities as required.
Qualifications
Required Qualifications:
- Bachelors Degree from an accredited institution and relevant work experience
- Minimum five years’ experience in a manufacturing aluminum and/or blanking environment
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.
Preferred Qualifications:
- Ability to communicate effectively, both orally and in writing, with a broad range of individuals and functions both inside and outside the organization
- Microsoft Office knowledge especially in Word and Excel
- Experience in automotive industry
#LI-NW1
Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.
At Arconic, we:
Act With Integrity : We lead with respect, honesty, transparency and accountability.
Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.
Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value : We achieve success by generating and growing value for our stakeholders.
This position is subject to Export Control Law: This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.
United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Davenport Works is the country’s largest aluminum rolling mill, it was opened in 1948 and currently employs more than 2,000 people and ships product worldwide. It is in Riverdale in the Quad Cities (Davenport and Bettendorf in southeastern Iowa, and Rock Island and Moline in northwestern Illinois). The Quad Cities is 3 hours south-west of Chicago, 4 hours north of St. Louis, and less than 3 hours from Des Moines. The Quad Cities is home to St. Ambrose University among 8 educational institutes. Major outdoor summer music festivals include the Bix Beiderbecke Memorial Jazz Festival, Mississippi Valley Blues Festival, and River Roots Live.
— Sarah J.
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Marketing Manager
★★★★★
Verified
