Automation Engineer

Job Purpose

The Automation Engineer is responsible for working with business and development teams to identify, design, build, and deliver automated solutions, including but not limited to Robotics Process Automation (RPA) across the organization.  They will facilitate this by defining needs, designing solutions and delivering results.

Duties & Responsibilities

• Lead automation projects and develop automation solutions using UiPath, while ensuring adherence to the solution architecture, standards, and best practices
• Automate business requirements using RPA by creating tasks, creating task schedules and managing RPA bots
• Design solutions utilizing automation software, maintain technical responsibility for project delivery as the technical resource on a project, and ongoing maintenance of deliverables to adhere to deliverable SLAs
• Collaborate with business managers, process owners, and others on the team to analyze and design automations based upon business and technical requirements
• Use your ability to understand a business process from a workflow diagram and to conceptualize it as an automated solution.
• Collaborate with IT to refine the proprietary task management tools used to launch bots on an as-needed basis.
• Work with end-users to define new use cases for RPA
• Design quality control policies and procedures to ensure that RPA jobs are being performed accurately and consistently.
• Act as lead for tech demos of automation technology on sales and client update presentations
• Build framework for RPA development team structure, including the creation of policy and process documents in accordance with RPA best practices
• Effectively communicate the status of projects and high priority/impact changes or support requests both verbally and through documentation to internal stakeholders and management
• Perform periodic security reviews of automation processes. Collaborate with the IT Security and Operations to develop and maintain relevant security controls within the automation environment.
• Work to ensure regulatory compliance in all aspects of data utilization and information access to protect and limit PHI and enforce such within automation processes
• Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work
• Other duties as assigned 
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High school diploma or equivalent required
• Minimum of 3 years of experience using UiPath RPA automation development tools
• Experience working with customer support/client issue resolution management
• A strong understanding of working with data in SQL
• Solid understanding of workflow design principles
• Exceptional analytical, conceptual, and problem-solving abilities
• Strong organizational skills
• Excellent ability to document and troubleshoot errors and escalate to team lead on priority
• Knowledge to troubleshoot potential issues; experience with best practices around database operations
• Proven ability to manage multiple complex and high-priority projects simultaneously
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses

• High level of integrity and dependability with a strong sense of urgency and results oriented 
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• This role may require work outside of the normal business schedule as needed
• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. 
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.