Automation and Support Engineer (ASE0426)

Location: Fully Remote
Department: Sales
Reports to: Chief Revenue Officer

About Us
We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation.

Position Overview

This role owns the reliability and effectiveness of Senteon’s internal systems and execution.

The primary focus is building and maintaining automation, workflows, and data systems that ensure consistent follow-through across the business. You will eliminate manual gaps, enforce structured execution, and ensure systems reflect reality at all times.

In addition, this role supports technical onboarding and proof-of-concept (POC) engagement for prospective customers, helping validate fit and assist sales in progressing qualified opportunities.

This is a high-leverage role for someone who prefers solving problems once through systems rather than repeatedly through manual effort.

Key Responsibilities

Automation and Systems Ownership (Primary Focus)

• Own the implementation and reliability of internal workflows that drive consistent execution
• Ensure critical processes are enforced through system logic, not manual follow-through
• Maintain accurate and complete data across systems so they reflect real activity and outcomes
• Identify execution gaps such as missed follow-ups or inconsistent processes and resolve them through automation
• Monitor and troubleshoot system, workflow, and data issues
• Continuously refine and simplify processes to reduce friction and eliminate repetitive work

Technical Onboarding and POC Support

• Support prospective customers during onboarding and proof-of-concept phases
• Assist in validating technical fit and ensuring a smooth initial deployment experience
• Partner with sales to help qualify opportunities through technical evaluation
• Help move prospects from evaluation to commitment by reducing technical uncertainty
• Provide structured guidance during early engagement without owning the deal

Customer Support Ownership

• Own support from intake through resolution
• Troubleshoot issues and identify root causes
• Communicate clearly with customers throughout resolution
• Identify recurring issues and reduce repeat problems through system or process improvements

Documentation and System Clarity

• Maintain and improve existing documentation and knowledge base content
• Translate recurring issues into clear, repeatable guidance
• Document workflows and system behavior to support internal clarity and scalability

Qualifications:

Required

• Strong problem-solving and troubleshooting ability
• Ability to think in systems and identify root causes
• Clear communication with technical and non-technical users
• Organized and able to manage multiple workflows

Preferred

• Experience supporting technical products or environments
• Familiarity with workflows, automation, or system configuration
• Exposure to APIs or integrations

What Success Looks Like

• Systems operate reliably with minimal manual intervention
• Reduction in execution gaps, missed follow-ups, and inconsistent processes
• Smooth POC experiences that help advance deals
• High-quality and timely support resolution
• Decrease in repeat issues through improved systems and documentation

Compensation & Benefits (California-compliant disclosure):

This position has a salary of: $80,000 annually

Additional incentives may apply

This range represents a good faith estimate. Final compensation depends on experience, skills, and location.

Benefits:
May include medical, dental, vision, 401(k), paid time off, and other programs.

Equal Opportunity Employer:

We are an equal opportunity employer and do not discriminate based on protected characteristics.

Additional Information:

We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.