Auto Parts Consultant (Remote - Kentucky)

Location: Remote – Kentucky residents

~ Requires auto parts or relevant mechanical experience ~
(see Skills for Success below)

Do you work with car, truck or SUV parts as a car enthusiast, or as an auto retail specialist at a parts store or dealership? This could be a great career move for you – especially if you’re interested in working from home!

This is more than just an auto parts job at Morley. It’s an opportunity for you to make a difference in the automotive industry with a leading auto manufacturer.

What You'll Do

• Answer calls from dealerships and auto manufacturer employees to assist with parts information
• Provide directions to part warehouse locations
• Locate parts in an online parts catalog
• Place part orders
• Identify corrections to auto parts catalogs
• Research and learn new auto parts so you are on the leading edge of new car parts knowledge
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Required Skills

• Outstanding car / auto parts knowledge
• Ability to identify key auto parts and assemblies
• Computer navigation skills
• Typing skills (at least 35 WPM) – take a free typing test! (direct link to test: www.typingtest.com)
• Passion for research and problem solving

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• One or more years of experience with an automotive retailer or dealership parts department
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• High school diploma or equivalent
• Available to work shifts taking place within the center's hours of operation:
  • Monday to Friday
  • 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time
  • No weekends or late nights
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Kentucky resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy