Asst. VP, Enrollment Management Systems

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CORE JOB SUMMARY
The Asst. VP, Enrollment Management Systems directs the University's enrollment management technology strategy and serves on the division's senior leadership team to identify automation opportunities that advance recruitment, enrollment, and student success goals. The incumbent consults with executive leadership to align enterprise systems with strategic priorities while leading business application delivery, operational improvements, and continuous system maintenance. This position oversees core technological infrastructure supporting undergraduate and graduate admissions, recruitment, registrar functions, degree audit processes, financial aid administration, and student employment operations. The role ensures reliable system availability to drive advanced data analytics, institutional reporting, and targeted marketing or communications outreach.

CORE JOB FUNCTIONS
1. Evaluates, recommends, configures, and implements enterprise software solutions to support all divisional functions and student enrollment operations.

2. Develops long-term enrollment systems strategies for Enrollment Management, DCIE, and individual schools or colleges across undergraduate and graduate levels.

3. Serves as the primary business owner for Slate CRM, ensuring optimal configuration, scalability, and consistent adoption across undergraduate and graduate instances.

4. Serves as the chief liaison between Enrollment Management and University IT, formulating application architecture plans, estimating costs, and aligning projects with institutional security standards.

5. Leads technology implementations, including Highpoint software integration, to support admissions, registration, degree planning, credit evaluation, financial aid, and student success initiatives.

6. Analyzes and governs the strategic application of artificial intelligence and emerging software tools within admissions, enrollment workflows, and student services.

7. Establishes operational policies, data governance frameworks, and system procedures to ensure compliance with industry regulations and security standards.

8. Develops analytics dashboards, predictive modeling strategies, and reporting tools to support coordinated enrollment planning across all academic units.

9. Supervises, mentors, and develops a team of functional, technical, and programming staff, establishing succession planning and talent development strategies.

10. Provides ongoing Slate CRM and application support, training, and troubleshooting to staff across admissions, registrar, financial assistance, advising, and marketing departments.

11. Manages resource planning, project prioritization, and technical trade-off decisions in direct consultation with departmental directors and leadership.

12. Drives stakeholder satisfaction through structured change management, regular status reporting, and controlled application delivery processes.

13. Enforces technical standards and quality assurance by reviewing project specifications, functional workflows, and application code.

14. Collaborates on cross-divisional technology committees and cross-campus engagement efforts to streamline enrollment processes and enhance the overall student experience.

15. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
Bachelor’s degree in relevant field required

Experience:
Minimum 7 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Strategic Leadership: Commitment to the University's core values, mission and vision. Understands the strategic vision and major initiatives to lead and influence across departments to achieve goals and drive strategic initiatives.
• Operational Transformation: Ability to drive operational efficiency.
• Change Leadership: Ability to lead organizational change initiatives, fostering a culture of innovation and adaptability.
• Financial Stewardship: Ensures fiscal responsibility, and optimization of financial performance.
• Stakeholder Engagement: Engaging and communicating with key stakeholders, building strategic partnerships, and enhancing the university's reputation.
• Innovation: Drives innovation by encouraging/implementing innovative solutions and driving continuous improvement.
• Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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