Asst Mgr, Hosp Rev Mgmt

Status: Full-Time 

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Position Summary 

Provides leadership to the assigned patient accounting team members to include the patient accounting specialists, cash receipts analysts, patient accounting leads, and the insurance collections analysts. Coordinates the work assignments, distribution, and scheduling of team members to ensure appropriate and accurate resolution of the hospital accounts receivable.

Essential Functions 

• Ensure effective recruitment, selection, orientation, development, supervision and evaluation of team members to achieve department goals and objectives.
• Acts as a liaison to other revenue management departments to increase the efficiency of operations.
• Conducts regularly scheduled meetings with team members and one-on-one meetings as necessary.
• Attends and participates in all management meetings as necessary.
• Analyzes assigned payers for issues preventing the resolution of the accounts receivable and communicates those items to the Manager.
• Facilitates presentations to internal team members and other departments as necessary.
• Schedules work periods for team members.
• Assigns, prioritizes and distributes work to be completed.
• Holds team members accountable for attendance and productivity standards.
• Conducts interviews prospective applicants for open positions.
• Manages the orientation and training of new team members.
• Conducts performance evaluations to include coaching, counseling and guidance to team members.
• Maintains required records, files, reports and statistics.
• Ensures that the department operates within established budget limits and justifies any variances to Manager.
• Addresses all patient/visitors/team members complaints and ensures that appropriate action is taken to resolve the problem.
• Communicates and coordinates with other hospital departments to ensure effective account resolution.
• Maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Funtions 

• Establishes and maintains an environment of positive motivation through individual and group interactions with team members.
• Facilitates and supports the departmental goal setting process for team members.
• Utilizes problem-solving techniques to create a proactive environment.
• Responsible for maintaining professional growth and development through education programs, lectures, research, etc.
• Performs other duties as required.

Education/ Trianing 

• Associate’s degree in Healthcare Administration, Business, Finance or related area of study preferred.
• Three (3) years of revenue cycle experience in a related field (medical billing/collections/managed care) may substitute for the Associate’s degree.

Licensure/ Certification 

• HFMA or AAHAM certification is preferred.

Experience

• Two (2) years of prior supervisory experience or 2 years in a lead role or a preceptor role required.