Associate Retirement and Benefits Specialist

POSITION SUMMARY

AvantGarde, LLC (AG) seeks a full-time Associate Retirement and Benefits Specialist to support a federal client agency providing retirement and benefits program administration, customer service, case processing, records management, and benefits support services. The incumbent assists employees, managers, retirees, family members, and beneficiaries with retirement and benefits inquiries and transactions while ensuring compliance with applicable laws, regulations, policies, and established service standards. This is a telework-approved position that supports HHS human resources operations and mission requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide retirement and benefits customer service and administrative support by responding to inquiries, assisting employees, managers, retirees, family members, and beneficiaries, and providing information regarding Federal retirement and benefits programs, including FERS, CSRS, TSP, FEHB, FEDVIP, FEGLI, FLTCIP, and FSAFEDS

· Receive, review, process, and maintain retirement and benefits actions and supporting documentation using automated systems such as eOPF, DFAS, EWITS, DPRW, and related HR applications, ensuring accurate records management, case tracking, and timely completion of assigned actions.

· Maintain electronic case files and personnel records by scanning, uploading, organizing, and validating retirement and benefits documents to ensure completeness, accuracy, and compliance with records management requirements.

· Research routine retirement and benefits issues using established laws, regulations, policies, and procedures; prepare retirement estimates, benefits packages, correspondence, reports, and other supporting materials, and escalate complex matters to senior specialists as appropriate.

· Support new employee orientations, benefits briefings, training sessions, and outreach activities by preparing materials, coordinating logistics, and assisting presenters.

· Monitor workloads, provide status updates, coordinate with HR staff, managers, program officials, and external stakeholders, and manage multiple assignments while meeting established deadlines, quality standards, and customer service expectations.

· Maintain professionalism, confidentiality, and compliance with applicable Federal regulations, agency policies, and organizational standards while performing other related duties as assigned.