Associate Relations Investigator

***Local Remote Position Only: 
To be considered you MUST live 2.5 hours within the greater Brentwood area***

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan 
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Responsible for managing and leading prompt, thorough investigations of alleged workplace misconduct including, but not limited to, allegations of workplace harassment, discrimination, retaliation, and wage and hour violations. Ability to analyze sophisticated information, develop valid fact-based conclusions using a variety of resources and techniques, and present findings in a clear and concise manner both verbally and in writing to all levels of management and leadership.

1. Conduct prompt and thorough investigations of alleged workplace misconduct. Ensure investigations are completed in an objective manner and brought to a logical conclusion. Ability to concisely explain the rationale for conclusions and recommendations.
2. Conduct thorough, professional, and efficient interviews of individuals accused of misconduct, witnesses, and reporting persons to obtain key facts for proper decision-making.
3. Analyze and evaluate complex information from multiple sources, including witness statements and other evidence, to make credibility determinations and fact-based conclusions.
4. Provide clear and well-written communications and documentation, including thorough and accurate case synopses to be delivered to leadership. Properly document, store, and maintain records of investigations.
5. Review and evaluate investigation records completed by community and above-community leaders to assess objectivity, fact-finding methods, and any information still required for closure. Prepare thorough written synopsis of each investigation and input synopsis into case management system.
6. Exercise discretion and sound professional judgment to maintain confidentiality of investigations and to timely escalate concerns to the correct levels of leadership.
7. Develop and maintain a professional working relationships with diverse stakeholders across the organization to facilitate a collaborative consensus on outcomes.
8. Manage, and frequently work in the case management system, through which Integrity Line calls and web based reports are received. Update and maintain information about the calls/reports into the system.
9. Utilize HR systems such as HRIS, timekeeping, labor management, and other systems in the research and investigation of associate allegations.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience
Bachelor's Degree in Human Resources, Business Administration, or related field preferred. Minimum three years of experience in Human Resources, preferably in Employee Relations.

Certifications, Licenses, and Other Special Requirements
None

Management/Decision Making
Uses discretion and independent judgment to solve complex, diverse problems and make decisions, sometimes with limited precedents or established guidelines.

Knowledge and Skills
Working knowledge of key federal, state, and local labor and employment laws and regulations. Excellent presentation/facilitation, analytical, interpersonal, and customer service skills. Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner. Ability to balance multiple facets of role including, but not limited to, case investigation, case management, and providing educational coaching, as needed. Ability to interact and develop strong trusting relationships with associates at all levels in order to gain support and achieve results. Ability to solve problems utilizing critical thinking skills. Proficiency with Microsoft Office (i.e. Word and Excel). Strong organizational skills and ability to multi-task in a fast paced environment.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift:  up to 25 pounds
• Vision
  Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or nigh work if needed to ensure shift coverage
• Requires Travel:  Occasionally
• Requires driving:  Drives self (Tier 2)

Brookdale is an equal opportunity employer and a drug-free workplace.