Associate Operations Coordinator

Description

The Transportation Operations Representative is responsible for executing daily operational tasks related to shipment management, customer and carrier communication, and system data accuracy. With a focus on quality, efficiency, and customer satisfaction, this role supports end‑to‑end transportation processes while adhering to company policies and standard operating procedures (SOPs).

Day To Day: Duties and Responsibilities

- Execute daily transportation-related operational tasks in accordance with company policies and SOPs.

- Create, activate, and manage transportation orders and shipments.

- Build and assign loads within transportation management systems.

- Schedule pickup and delivery appointments with carriers and customers.

- Track and trace shipments to ensure on-time performance and issue resolution.

- Provide shipment updates and transportation information to customers and carriers.

- Monitor and respond to assigned email inboxes and task boards throughout the shift.

- Document shipment events and update transportation systems accurately.

- Complete invoicing functions and validate shipment/load data for accuracy.

- Follow escalation procedures for service issues, delays, or complex requests.

- Maintain strong communication with internal teams, carriers, and customers to ensure timely resolution and customer satisfaction.

- Customer interactions and carrier interactions

*Prioritize and multitask within a fast-paced operational environment supporting a high volume of customers*

- Utilize customer-specific SOPs and workflows to support transportation operations effectively.

- Collaborate with leadership and team members during overnight operations, with leadership support always available on shift.

Additional Skills & Qualifications

Required Qualifications

High school diploma or GED.

Previous customer service experience.

Ability to work evenings and/or weekends (for select roles).

Strong attention to detail and accuracy.

Preferred Qualifications

Bachelor’s degree from an accredited college or university.

Basic proficiency in Microsoft Office applications.

Prior customer service experience in a call center or similar environment.

Demonstrated communication, prioritization, and time management skills.

Prior experience working in a role requiring high attention to detail.

Commitment to and appreciation for a diverse and inclusive work environment.

Work Environment & Expectations

Fast‑paced, detail‑oriented operational setting.

Frequent interaction with customers, carriers, and internal teams.

Adherence to defined processes, escalation procedures, and quality standards.

This is a Contract position based out of Eden Prairie, MN.

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 21, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.