Associate Manager, Academy Operations

Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your role at impact.com:

As an Associate Manager, Academy Operations, you'll own the operating system that turns stakeholder demand into published learning content for PXA , from intake and feasibility, through roadmap and capacity planning, to delivery and quality. You'll join at a pivotal moment: over the next year the team is migrating to a new learning tech stack, rebranding its entire content library, and embedding AI-first authoring workflows, all at once. This is a role for someone who loves bringing order to complexity, protecting a specialist team's focus, and being the person everyone trusts to know what's landing when.

What You'll Do:

• Own the PXA content roadmap as a single source of truth, with visible prioritisation logic, capacity assumptions, and clear trade-offs surfaced to leadership before commitments are made.
• Lead the migration and rebrand programme, coordinating the move to a new LMS and authoring stack alongside a full content rebrand.
• Be the front door for content requests across Jira, Asana, and enablement forums, assessing feasibility and making the call on what gets delivered, descoped, or deferred.
• Run the production pipeline end-to-end, tracking where scripts, storyboards, edits, and builds sit, unblocking stages before they starve downstream functions, and holding the QA and review gates.
• Lead and develop an operations team, including the PXA intern cohort, data and marketing operations, covering onboarding, workload allocation, progression, and delivery standards.
• Drive efficiency through AI and automation, identifying and tracking initiatives with measurable before-and-after outcomes, and reporting on throughput, on-time delivery, and OKR progress.

What You Bring:

• 5+ years in education, enablement, or learning operations, including at least a year leading people.
• Strong project and programme management experience, with hands-on Jira and Asana proficiency.
• Experience in a SaaS environment, ideally within Customer Education, Academy, or Enablement.
• Confidence managing stakeholders across marketing, product, and customer-facing teams
• A working understanding of instructional design, LMS architecture, and content production.
• A solutions-oriented mindset, strong attention to detail, and comfort making decisions when the picture isn't complete

Nice to have:

• Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Experience running a platform or LMS migration
• Track record of applying AI or automation to creative or educational workflows
• Familiarity with Confluence for process documentation, and with authoring tools like Rise or Thought Industries

Benefits/Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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