Associate, Licensing & Compliance

About Flourish

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (**https://flourish.health/**) is here to ensure that everybody gets the same access to great care.

About the Role

We are looking for a detail-oriented and organized professional to support Flourish’s provider licensing and compliance operations. This role will focus on the administrative execution of licensing and credentialing tasks for our behavioral health providers. The Associate ensures that provider applications are completed accurately, submitted to the relevant boards or payers, and followed up on in a timely manner.

This role is ideal for someone who enjoys process-driven work, building strong organizational systems, and supporting a team that ensures high-quality patient care.

Role Responsibilities:

Provider Licensing & Compliance Administration

• Complete state license applications for therapists and psychiatrists, including collecting supporting documents and verifying provider information.

• Follow up with state boards, licensing authorities, and credentialing organizations to ensure timely processing of applications and renewals.

• Maintain accurate records of provider licensing status, expiration dates, and CEU/CME requirements.

• Assist with Medicaid registration and health plan credentialing for providers as needed.

• Ensure documentation for guide compliance (training certificates, policy acknowledgements) is collected and up to date.

• Flag missing information, potential delays, or issues to the Senior Manager for resolution.

Process Support & Quality Assurance

• Track and report on the status of licensing and credentialing activities to ensure deadlines are met.

• Help audit provider records and applications for completeness and accuracy.

• Follow existing SOPs and support updates to processes where needed.

• Communicate effectively with providers to gather necessary information and keep them informed of application status.

Role Requirements:

• 0–4 years of experience in administrative support, licensing, compliance, or operations (experience in digital health or healthcare preferred).

• Detail-oriented and highly organized, with excellent follow-up, record-keeping, and process management skills.

• Strong written and verbal communication skills; able to provide and receive feedback professionally.

• Collaborative with a sense of ownership and accountability; no job too big or too small.

• Growth mindset: adaptable to change, comfortable iterating on processes, and proactive in problem-solving.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Commitment to patient access, safety, and supporting high-quality care.

• Must be at least 18 years old.

Job Type: Full-Time

Work location: Remote

Salary: $50,000-$59,000

Benefits

• 401(k) matching

• Home Office Stipend

• Paid Time off

• Medical Insurance

• Dental Insurance

• Vision Insurance

Supervisor This role reports to the Associate Director, Licensing & Compliance or their designee.

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States