Associate II (Instructional Systems Design)

About CONSTANT

CONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place. We provide an innovative and welcoming environment where talented professionals make meaningful impacts within supportive and flexible work arrangements.

Position Summary & Key Responsibilities

As an Associate II, you'll plan, budget, and execute multi-workstream efforts by effectively delegating, establishing trust with clients, and serving as a strong leader and manager. Your primary focus will be on the development and/or revision of training courses and related instructional materials. To be successful in this role, you'll need to excel in four key areas:

• Project Work:
  • Oversee training development projects, reviewing content for adherence to technical specifications
  • Produce high-quality deliverables based on contractual and internal process requirements
  • Manage multiple workstreams simultaneously, effectively managing time and available resources to deliver courses on time without sacrificing quality
  • Estimate level of effort for proposed course revisions, proactively communicating and mitigating any deviations to stay within allotted training budget
  • Use technology-including automations and AI-responsibly and effectively to increase efficiency, quality, and team coordination while not substituting human judgement.
• Client Relationship Management:
  • Lead client communications on assigned courses, communicating proactively and professionally to align expectations and maintain trust
  • Maintain a high standard of client satisfaction by ensuring timely, high-quality, and error-free work that aligns with client needs
  • Anticipate client needs and help shape project approaches that support long‑term client success
• Subject-Matter Expertise:
  • Apply instructional systems design and adult learning expertise to increase interactivity among assigned courses and strengthen learning outcomes
  • Leverage project management skills to manage deadlines, anticipate risk, and practice effective time management
  • Develop and apply functional knowledge of Federal emergency management roles to support training development, working with government and contractor SMEs
  • Support capability growth by training others, sharing best practices, and mentoring early-career team members
• Leadership and Culture:
  • Manage multiple project team members by aligning expectations, building processes, balancing workloads, and ensuring 360-degree feedback that is timely, candid, and supportive
  • Manage other team members as assigned, serving as a mentor, ensuring clear expectations across workstreams, advising on performance and growth, and managing administrative tasks like timesheets and formal performance management.
  • Communicate project risks and challenges and recommend thoughtful solutions
  • Practice emotional intelligence: listening to understand, adapting communication styles, and demonstrating respect for differing perspectives

Every CONSTANT team member is expected to proactively contribute to our positive and collaborative culture by upholding our core values of integrity, service, quality, team, and gratitude.

Must-Have Qualifications

• Bachelor's degree or equivalent experience
• 7+ years of experience in professional service delivery; a master's degree may substitute for experience
• 2+ years experience working as a government contractor directly managing client interactions and satisfaction
• 4+ years of Project Management experience (managing multiple priorities & competing deadlines as well as cross functional teams)
• Proficiency in e-learning tools such as Articulate.
• 2-4 years of supervisory experience
• 3-5 years of on-the-ground Instructional systems design experience
• Excellent communication, writing, and facilitation skills
• Must reside in one of the following states: AL, CA, CO, DC, FL, GA, IL, MD, MI, MO, NC, NJ, NM, NY, OH, PA, TN, TX
• Proficiency in MS 365 suite
• Ability to travel approximately 20%
• Ability to pass Federal background investigations

Nice-To-Have Qualifications

• Direct experience with the Federal Emergency Management Agency (FEMA) and/or emergency management-specific training and curriculum development
• Project Management Professional (PMP) certification
• Certified Emergency Manager (CEM)

What We Offer

• Meaningful work on a high-performing team
• Opportunities to grow with a rapidly expanding company
• Welcoming, collaborative, and flexible work environment
• Comprehensive benefits package including healthcare, retirement plans, bonuses based on company and individual performance, and flexible paid time off

CONSTANT is an Equal Opportunity Employer and welcomes applications from all qualified individuals. Employment decisions are based solely on job-related factors without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.