Associate Desktop support

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Associate Desktop Support role is an entry-level position focused on providing basic technical support and assistance to end users within the organization’s end user computing environment. This includes performing routine installations, initial troubleshooting, and maintenance of computers, printers, and related hardware and software under direct supervision. The role is designed to build foundational IT support skills and help develop the competencies necessary to advance into more senior desktop support positions.

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Some of What You'll Do

Scope of the Role:

• Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities

• Assist with installing, upgrading, and troubleshooting computers, printers, and authorized desktop applications
• Respond to service desk tickets and provide first-level support for hardware, software, and peripheral devices
• Escalate unresolved or complex issues to Desktop Support team members
• Support routine maintenance and basic inventory tracking of hardware and software assets
• Perform password resets and basic account administration under supervision
• Help familiarize end users with basic device and software operation
• Document support actions in the ticketing system
• Participate in team meetings and training sessions to develop technical skills
• Maintain awareness of organization’s IT standards and guidelines
• Foster a positive customer experience through clear, respectful communication
• Work with vendor support contacts for routine issues as directed
• Support compliance with IT procedures and best practices

Experience, Education, and Certifications:

• BS in Computer Science, Information Systems, related field or equivalent work experience.
• 0–1 years of experience within a help desk to desktop support role.
• Pursuing or completed basic IT certifications (e.g., MSCA/MCSE) is a plus

Additional Requirements:

• Basic technical knowledge around the Microsoft Modern Workplace
• Some Working Experience with the following Microsoft Platforms or technologies:
  • Active Directory Domain Services
  • Microsoft Exchange 2010-2019
  • Office 365 (Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams)
  • Microsoft Intune (Mobile Device Management)
  • DNS
  • System Center Configuration Manager experience is a plus but not required
  • Microsoft Deployment Toolkit
• Strong written and oral communication skills
• Strong reporting, and documentation skills
• Strong time management and organizational skills
• Ability to build relationships, influence, and execute strategic goals

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.