Associate Customer Success Partner
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AI Summary
• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
• Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services
• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
• Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com
• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
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