Associate Customer Success Manager- Nexis Solutions

Are you passionate about helping customers unlock the full value of innovative solutions and achieve measurable business outcomes?

Do you enjoy building trusted relationships, driving adoption, and helping clients confidently navigate emerging AI technologies?

About our Team

Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.

About the Role

This role is responsible for supporting customers after the sale by driving engagement, adoption, and long-term success with our business information solutions. You will act as a trusted advisor, delivering tailored guidance, training, and enablement programs that help customers maximize value, strengthen adoption, and confidently leverage AI-powered solutions to achieve their goals.

Responsibilities

• Drive post-sale engagement and product adoption across assigned customer accounts.
• Deliver product training tailored to each customer’s industry, department, and role.
• Conduct a variety of activities in support of assigned accounts including customer training and presentations, dormant user campaigns, introduction of new products and content, and meeting follow-up.
• Develop and maintain relationships with decision makers and influencers within assigned accounts to deepen customer use of LexisNexis products and strengthen retention and expansion opportunities.
• Utilize required processes, tools, and systems including CRM platforms.
• Drive change management and enablement programs, including training sessions, best-practice playbooks, and internal champion initiatives.
• Deliver insights, best practices, and industry trends that help clients maximize the value of AI solutions.
• Support customers in understanding, adopting, and unlocking the value of AI-powered capabilities.
• Use AI to prioritize accounts by risk and opportunity, automate research and prep, and draft communications at scale. 
• Leverage data and analytics to identify growth opportunities, prioritize accounts, and proactively manage the health of your territory

Requirements

• Equivalent professional experience in a business environment.
• Experience in Customer Success, Sales, Consulting, or other business-related roles.
• Experience working with small or midsize businesses is a plus.
• Demonstrated consultative approach to uncovering customer needs and resolving problems.
• Ability to quickly develop an in-depth understanding of LexisNexis products and services.
• Experience working in a team environment.
• Strong oral and written communication skills, including presentation skills.
• Strong time management and organizational skills.
• Experience with Salesforce, Gainsight, ChurnZero, or similar platforms is a plus.
• Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape.
• Genuine curiosity about AI with a passion for helping clients understand, adopt, and unlock its value.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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