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AI Summary
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As an Associate Commercial Counsel, you’ll support the end-to-end contract process for a variety of commercial agreements, helping balance business priorities with compliance and risk in a fast-paced, sales-driven environment. You’ll work closely with more senior counsel and cross-functional teams across Sales, Finance, Privacy, Security, and Customer Success to review and negotiate agreements, respond to various requests, and help scale our commercial legal workflows. You’ll also help create scalable, AI-assisted contracting workflows that shorten review cycles and make it easier for business teams to self-serve on standard deals. In addition, you’ll help bring a practical “AI-first” mindset to Commercial Legal by piloting new tools, documenting playbooks, and turning individual legal judgment into repeatable systems that improve speed, consistency, and risk management.
This position reports to our Deputy General Counsel. We are looking for candidates based in Buenos Aires.
What you’ll do
- Work closely with other in-house legal team members to manage the contract review process for a variety of customer, partner, and vendor contracts, including SaaS agreements, services agreements, statements of work, vendor agreements, and NDAs, from intake through negotiation and completion.
- Draft, revise, and negotiate contracts, and provide clear, business-oriented recommendations to internal stakeholders that balance risk and the company’s needs.
- Review contract modification requests and coordinate with internal business partners to negotiate terms and obtain necessary approvals for non-standard positions.
- Guide cross-functional teams on commonly requested edits, non-standard terms, and general contractual questions.
- Partner with key stakeholders, including Finance, Privacy, and Security, to address contract issues, including privacy/GDPR/CCPA-related clauses.
- Support the business on legal review for RFPs and a variety of other customer-driven requests.
- Provide legal support to the Customer Success team on customer relationship management and escalations, helping resolve issues in a constructive, solution-oriented way.
- Assist with efforts to improve and coordinate continuing education, online resources, and training programs for business partners.
- Apply original, innovative thinking and continuous improvement to our processes, products, systems, and services to better serve internal customer needs, and be a champion for a better, faster, and simpler way of doing things.
- Leverage AI-powered legal tools (for example, for first-pass contract review, clause extraction, and legal research) to accelerate your work, while exercising sound legal judgment and escalating complex or high-risk issues to senior counsel as needed.
Skills you’ll bring
- At least 2-5 years of experience as a commercial attorney.
- Prior experience working in a sales-driven or fast-paced technology environment (SaaS preferred).
- Demonstrated experience working cross-functionally and preferably with sales, finance, and procurement teams.
- Excellent analytical and problem-solving skills, with an ability to communicate issues straightforwardly and understandably.
- Comfort using and learning AI-powered tools to assist with contract review, legal research, and knowledge management, and a willingness to experiment, provide feedback, and help improve how our legal team works with AI.
- Fluent in spoken and written English.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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