Dialpad

Lead the architectural vision and execution of Dialpad's next-generation Agentic AI platform and orchestration layers. Design and deploy scalable multi-modal AI agents capable of autonomous workflow execution and real-time conversational reasoning.

Provide technical support to customers across multiple communication channels to resolve simple and complex product issues. Collaborate with Engineering, Product, and Sales teams to improve the overall customer experience and drive issue resolution.

Lead post-sales activities and manage customer relationships to ensure high levels of satisfaction and retention. Act as the voice of the customer while collaborating cross-functionally to drive product adoption and resolve escalations.

Lead and develop a team of Technical Account Managers supporting Dialpad’s largest users, focusing on high-quality execution and career development. Monitor account health and drive alignment between TAMs and internal stakeholders to ensure a unified support model.