Dialpad

Lead the Global Advanced Telephony Support team to deliver a world-class customer experience through strategic planning and operational oversight. Collaborate with cross-functional leaders to drive product improvements and optimize support workflows and response times.

Provide technical support to customers across multiple communication channels to resolve simple and complex product issues. Collaborate with Engineering, Product, and Sales teams to improve the overall customer experience and drive issue resolution.

Lead post-sales activities and manage customer relationships to ensure high levels of satisfaction and retention. Act as the voice of the customer while collaborating cross-functionally to drive product adoption and resolve escalations.

The Partner Account Manager will recruit, onboard, and manage regional channel partners to drive indirect sales within the assigned territory. They will act as a product expert, conducting training and demonstrations while collaborating with internal teams to uncover new business opportunities.

Lead and develop a team of Technical Account Managers supporting Dialpad’s largest users, focusing on high-quality execution and career development. Monitor account health and drive alignment between TAMs and internal stakeholders to ensure a unified support model.