The Sr. Project Manager will lead end-to-end deployment processes for Enterprise customers, managing project scope, timelines, and cross-functional stakeholders. They will serve as a trusted advisor to ensure successful implementation and long-term adoption of Dialpad's AI-powered products.
The Forward Deployed Engineer is responsible for designing, building, and deploying customer-specific AI agent solutions into production environments. This role involves bridging the gap between platform capabilities and customer outcomes through technical integration, iterative testing, and stabilization.
Participants will attend two virtual sessions per week to explore various business functions within an Agentic AI company. They will engage with industry leaders to gain insights into career journeys and the skills required for success in the AI industry.
Lead post-sales activities and manage customer relationships to ensure retention and satisfaction. Act as a team lead by mentoring CSMs, handling escalations, and collaborating cross-functionally to represent the voice of the customer.
Provide technical support to customers across multiple communication channels to resolve simple and complex product issues. Collaborate with Engineering, Product, and Sales teams to improve the overall customer experience and drive issue resolution.
