Assistant Manager, Vacation Sales Travel Team

We Put the World on Vacation

Summary

The Assistant Manager, Vacation Sales Travel Team supports the day-to-day leadership, performance management, and operational execution of a traveling field sales team that engages guests at outdoor venues, attractions, and special events. This role partners closely with the Manager, Marketing (On-Site) to drive sales performance, ensure compliance, coach team members, and maintain a high level of brand representation while actively participating in frontline sales activities.

How You'll Shine

• Support the Manager in overseeing daily field sales operations across assigned venues and events
• Serve as a professional brand ambassador and sales leader for Travel and Leisure Vacations
• Actively engage in face-to-face package sales, guest interaction, and vacation package promotion
• Provide on-the-spot coaching, guidance, and feedback to Vacation Sales Agents
• Assist with onboarding, training reinforcement, and performance development of new and existing agents
• Ensure adherence to company policies, compliance standards, and regulatory requirements
• Monitor individual and team performance against established production goals
• Assist with workforce scheduling, break coverage, and event staffing logistics
• Support setup, teardown, and overall presentation of sales booths and displays
• Escalate guest concerns, operational issues, and compliance risks as needed
• Responsible for travel arrangements for self and team members

Responsibilities include, but are not limited to:

• Coach and motivate team members to achieve or exceed minimum performance goals (55%)
• Participate in sales activities alongside agents during peak periods and special events (30%)
• Assist with daily reporting, performance tracking, and administrative tasks (10%)
• Attend required meetings, training, and performance reviews; maintain current knowledge of products, promotions, and marketing initiatives (5%)

Travel Requirements

100% travel required outside of the home site’s area, including weekends, holidays, and overnight travel as business needs dictate.

At this time, we are only considering candidates based near Phoenix Sky Harbor International Airport or within 30 miles

What You'll Bring

Minimum Requirements and Qualifications

Education

• High School Diploma, GED, or equivalent

Knowledge and skills

• Excellent verbal and written communication skills; must always maintain a high level of professionalism
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Ability to TO/Close for VSAs
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
• Demonstrated problem solving ability

Technical Skills

• Maintain up to date knowledge on all company systems such as Mainframe, Journey, Workday

Job experience

• Two (2) years marketing/sales experience required, primarily in vacation ownership industry

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.