– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion  in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

SUMMARY

Responsible for the coordination of assessments, reassessments and transfers for care management services in accordance with federal, state and local regulations, established internal standards of promptness, procedural guidelines, and as directed by the Manager of Assessments for assigned region of the state. 

ESSENTIAL DUTIES AND RESPONSIBILITIE

• Schedules new assessments, reassessments, and transfers within acceptable internal standards.
• Assesses and utilize the appropriate application reports to determine prioritization of new assessments, reassessments and transfers.
• Ascertains scheduling needs of members and potential members and works with Assessments Nurses on daily schedule. Schedules assessments related to member need, priority of assessment and utilizes proximity reports in the software application.
• Displays sensitivity to the needs and preferences of members, potential members and caregivers in coordinating with Assessment Nurses and the Assessment Department.
• Maintains a revolving schedule of assessments and reassessments.
• Assigns members and potential members to the appropriate Assessment Nurse and sends/receives/distributes faxes and emails with referral information.
• Communicates with Assessment Nurses in the field, as appropriate.
• Obtains appropriate clinical medical documentation to assist in the validation of Level of Care.
• Provides excellent customer service to members, potential members, caregivers, and external agencies in addressing any concerns or questions they may have.
• Prints, distributes and revises forms or other documents related to assessment and reassessment as directed.
• Provides other administrative support to the team as directed by the Assessment Manager.
• Works collaboratively and effectively with members, caregivers and the NSC multidisciplinary team. 
• Maintains prompt, accurate and secure documentation as it relates to member needs regarding assessments and reassessments.
• May act as a liaison between the Assessment Nurse and Healthcare Navigator and member/family caregiver as directed by Assessment Manager.
• Assists in reporting to members of the team, to facilitate assessments and reassessments.
• Assists in maintaining and monitoring quality through effective collaboration with the Quality department
• Assists in administrative studies and/or projects as assigned.
• Run and distribute reports from the organization’s application/database, assist with reconciliation and follow up notifications as directed.
• Maintains schedules for multiple assessment nurses. Responds promptly for any member requests to reschedule.

• Courteously and professionally answers and redirects all incoming calls.

• Reports corporate compliance concerns appropriately

• Reports work time and business expenses in accordance with organizational guidelines.

• Attends staff meetings, in-services, seminars and workshops as directed by supervisor.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Knowledge of personal computers and the ability to operate Microsoft applications to include Word, Excel, Power Point, Access and Outlook.
• Thorough knowledge, adherence and enforcement of current regulations, as well as Care Management Services Operational guidelines and best practices as related to the operations.
• Thorough knowledge, adherence and enforcement of the System’s personnel guidelines.

• Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Completes work in a timely, accurate, and efficient manner.

• Ability to organize and prioritize assignments/responsibilities.
• Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner.

• Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner.
• Demonstrates good judgment and decision making.
• Manages multiple deadlines with demonstrated flexibility in working with changing priorities.
• Portrays a positive image of the organization and communicates guiding principles, mission, vision and values.
• Cultural awareness and competence, to understand and value clients unique perspectives.
• Completes work in a timely, accurate, efficient and thorough manner and is conscientious about assignments/responsibilities; ability to organize and prioritize responsibilities and assignments.
• Consistently reports to work on time prepared to perform duties of the position.
• Exceptional computer skills, good organizing and planning skills.
• Able to deliver excellent customer service, externally and internally.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Managing multiple deadlines with demonstrated flexibility in working with changing priorities
• Ability to react effectively and calmly in emergencies situations

MINIMUM QUALIFICATIONS

• High School Diploma or GED equivalent.
• Experience with scheduling preferred

SUPERVISORY RESPONSIBILITIES

None

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.  The ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER APPLICATION SKILLS

This job requires proficiency with the following computer applications:

Microsoft Outlook                  Microsoft Excel                      Microsoft Word

CERTIFICATES, LICENSES, REGISTRATIONS

Please see minimum qualifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, talk or hear.  The associate frequently is required to walk.  Use hands to finger, handle or feel and reach with hands and arms.  The associate is occasionally required to stand.  Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

EEO / M / F / D / V / Drug Free Workplace

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