Arabic Speaking Player Support for Supercell Games Account - Work In Sofia

Arabic Speaking Player Support Specialist for Supercell Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We specialize in sourcing professionals for high-growth sectors, ensuring our candidates find the most rewarding jobs in Bulgaria and beyond.

Job Overview

We are seeking a passionate gamer to fill the Arabic Speaking Player Support Specialist for Supercell Games Account position in Bulgaria. This is an exceptional opportunity to join the dynamic Gaming & Esports industry, where you will provide world-class assistance to the global player community of titles like Clash of Clans and Brawl Stars.

Key Responsibilities

• Provide high-quality technical and gameplay support to Arabic-speaking players via ticket, chat, and email systems.
• Ensure an exceptional user experience by resolving game-related inquiries and account issues within the Gaming & Esports ecosystem.
• Stay up-to-date with the latest game updates, patches, and features to provide accurate, real-time information to the Supercell community.
• Identify, troubleshoot, and escalate complex technical bugs or community trends to the relevant internal development teams.
• Maintain a professional, empathetic, and engaging tone that reflects the culture and values of the Supercell brand.
• Collaborate with international teams to share feedback and improve the overall player satisfaction rate in the Arabic market.
• Participate in ongoing training sessions to sharpen your knowledge of the Gaming & Esports industry landscape.

Requirements

• Native or fluent Arabic (spoken and written).
• Valid EU passport (mandatory).
• Deep interest and passion for the Gaming & Esports industry and familiarity with Supercell titles.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Excellent communication skills in English to coordinate within our international office.
• A commitment to relocating to Sofia for the Arabic Speaking Player Support Specialist for Supercell Games Account position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your transition to one of the best Arabic-speaking jobs in the region.
• Monthly Performance Bonus for high achievers.
• €1,500 Signing Bonus (one-time) for new hires.
• And Much More...

Life in Bulgaria

Bulgaria is a rising star in Europe, offering a vibrant lifestyle that perfectly blends rich history with modern urban living. When you secure one of our jobs in Bulgaria, you will enjoy a mild climate, a thriving social scene, and a cost of living that allows for a high quality of life. Bulgaria is increasingly becoming a hub for international professionals who appreciate the country's stunning natural landscapes, from the Balkan mountains to the Black Sea coast.

Life in Bulgaria is defined by its welcoming culture and delicious local cuisine. By moving here, you are choosing a career-defining experience in a country that values professional growth and community. We take care of all the logistics, so you can focus on building your career in Bulgaria and enjoying your new life in this beautiful, hospitable nation.

How to Apply

If you are ready to take your passion for gaming to the next level with Mercier Consultancy Group, we want to hear from you. Click the "Apply Now" button to submit your application and start your journey with one of the most exciting roles in the Gaming & Esports industry today. We look forward to welcoming you to our team.