The representative is responsible for investigating and resolving unpaid insurance claims while maintaining accurate documentation and productivity standards. They must also communicate effectively with supervisors regarding claim status and report denial trends to management.
Job Title
AR Insurance Representative
Location
Remote (TN, GA, AL, FL, NC, SC, KY)
Job Type
Full-Time
Department
CBO AR Insurance
Pay
$18.00/hr
About MedSrv, LLC
As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.
Position Overview
We’re seeking an Accounts Receivable Insurance Representative to review and process insurance claims, resolve discrepancies, and ensure timely payments. Your accuracy and problem-solving skills will improve our revenue cycle, while your clear, compassionate communication will support patients with their financial responsibilities.
What You’ll Do
Claim Follow-Up: Investigate and resolve unpaid claims through payer websites or automated systems. Correct, reprocess, or appeal claims with clear documentation.
Accounts Receivable (A/R): Work assigned reports on time and notify your supervisor if deadlines can’t be met.
Productivity: Process at least 50 claims daily for Follow-Up/Denial roles or 30 claims daily for Medical Records roles, while maintaining accuracy and compliance.
Coding Escalations: Flag claims that need coding corrections and send them to the coding team with detailed notes.
Communication: Share timely updates with supervisors on claim status, payer responses, and account progress.
Client Knowledge: Understand client specialties, locations, and A/R procedures to ensure accurate claim handling.
Denial Trends: Track and report denial or payment reduction trends to management, including payer and dollar impact.
Performance: Meet performance goals within 90 days of hire.
Accuracy: Stay focused and detail-oriented to ensure high-quality claim resolution.
What We’re Looking For
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Physical Requirements
Able to work at a computer for extended periods.
Occasionally lift up to 15 lbs.
Why Join Us?
Work with a team that values faith, integrity, and compassion.
Supportive, inclusive, and casual work environment.
Training and development to help you grow.
No weekends – enjoy work-life balance.
Competitive benefits, paid time off, and 401k with match.
Ready to make a difference in healthcare?
Apply today and join MedSrv — where we guide by faith and serve with heart.
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— Sarah J.
·
Marketing Manager
★★★★★
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