MedSrv

The representative is responsible for investigating and resolving unpaid insurance claims while maintaining accurate documentation and meeting daily productivity targets. They must also communicate effectively with supervisors regarding claim status and report any identified denial or payment reduction trends.

The Refund Analyst is responsible for identifying and rectifying overpayments by reviewing credit balance reports and preparing refund documentation. They must also document account activity, resolve posting errors, and follow up on unresolved cases to ensure financial accuracy.

The Billing Account Coordinator is responsible for the timely submission of hospice or home health claims and the management of accounts receivable. This includes resolving payment issues, processing adjustments, and maintaining accurate documentation for all billing activities.

The Client Billing Representative is responsible for researching and resolving unpaid, underpaid, or denied insurance balance accounts. They also perform audits, process adjustments, and communicate with internal and external stakeholders regarding billing discrepancies.