Upstream Rehabilitation is looking for a AR Associate - MVA/Billing Review to join our team

AR Associate – MVA/Billing Review

Location Type: Birmingham, AL (Remote)

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join Upstream Rehabilitation, where your work makes a real impact! As an AR Associate MVA/Billing Review, you will ensure timely and accurate reimbursement of aged Accounts Receivables while helping resolve unpaid accounts. In this role, you will work closely with auto insurance carriers and attorneys to manage Motor Vehicle Accident (MVA) and Motor Vehicle Accident Litigation (MVAL) claims. Through a focus on quality, productivity, and account resolution, you will play a key part in advancing Upstream's mission, vision, and values while contributing to the organization's continued growth and success.

What You’ll Do:

• Review unpaid accounts and take appropriate action to receive proper reimbursement. Actions should result in payment, which will reduce the overall AR balance.
• Ensure payments received are appropriate and in full.
• Meet all established productivity benchmarks and requirements set forth by your supervisor.
• Ensure all actions and reviews performed are properly documented.
• Report infractions, errors and breaches if/when identified.
• Correct accounts which could include but is not limited to: Identifying incorrect and verifying correct payers, payer overlaps, pulling, identifying and reading medical EOB’s, taking adjustments or transfers, creating tasks if money needs to reapplied.
• Identify and report trends to the Team and Supervisor.
• Meetings in the remote setting are expected to be present on live video.
• Identifying state billing rules and guidelines including statue of limitations.
• Assisting customers both internal and external as needed.
• Ensure all tasks are created, responded to or completed within the designated time frame or due date whichever comes first.
• Report all actions and reported findings for all escalated accounts or accounts sent to by a supervisor in a timely fashion.
• Other projects and duties as assigned.

Who You Are:

• High school diploma or equivalent required; 5+ years of revenue cycle experience may be considered in lieu of additional education.
• 1+ years of experience in revenue cycle operations, including Medicare and commercial insurance, in a high-volume production environment.
• Strong organizational, time management, and multitasking skills with the ability to prioritize competing responsibilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to analyze processes, identify issues, and recommend effective solutions.
• Self-motivated with the ability to work independently and manage workload with minimal supervision.
• Professional demeanor with a positive, customer-focused attitude.
• Ability to collaborate effectively in a team-oriented environment.

Nice to Haves:

• 3+ years of experience in Revenue Cycle, Medicare and Commercial Insurance in a high production environment.

Why You’ll Love Working Here

• The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
• Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your ideas are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. 

#LI-Remote

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM