Application Support Specialist (CMIC)

Overview

Shimmick is seeking a highly talented Application Support Specialist to be based remotely or on site at our Denver, Colorado office. This position provides frontline application support for CMiC Construction Management software, assisting end users with system access, navigation, configuration, and day-to-day process issues. This role serves as a key liaison between business users and IT, ensuring timely resolution of incidents, accurate and timely user access management, and effective support of CMiC modules across finance and operations.

The position focuses on managing the full CMiC user account lifecycle, troubleshooting access issues, supporting business processes within CMiC, and escalating complex technical issues to internal teams or the CMiC vendor as required.

In addition, this role will work with other members of the IT Department to perform tasks, update documentation, policies, standards, and continuously improve the delivery of IT Services to the company.

At Shimmick, we are problem solvers. Creative thinkers. Innovators. We approach each project with fresh ideas and big thinking in pursuit of better answers, better outcomes, and better experiences for our clients. We are resourceful, nimble and resilient. We work hard together—and with our clients—to deliver high-quality projects that are on time, on budget and beyond expectations.

Responsibilities

User Access & Security Administration 

• Create, modify, and deactivate CMiC user accounts following approved access controls.
• Assign and maintain user roles and permissions aligned with job responsibilities. 
• Support periodic access reviews and audits with reporting and documentation.

End-User Support 

• Provide first- and second-level CMiC application support (triage, troubleshooting, user education, and issue resolution) via support ticketing system, email, in person, instant message, phone, screen-sharing session. 
• Troubleshoot and resolve user access issues including permissions, roles, and authentication problems. 
• Assist users with CMiC navigation, functionality, and common process questions. 
• Diagnose configuration issues, data entry errors, and workflow interruptions. 
• Recommend basic workarounds / alternatives to address known errors.

Incident Management & Escalation 

• Log, track, and manage support tickets through resolution with clear communication.
• When appropriate, escalate and track issues to resolution with 3rd tier support personnel, or external consultants and vendors.

Business Process & Application Support 

• Support CMiC modules including Financials, Job Costing, Project Management, Procurement, and Payroll (if applicable).
• Document common issues and resolutions to build a knowledge base. 
• Identify recurring issues and recommend process improvements or training needs.

Collaboration & Continuous Improvement 

• Work closely with Finance, Project Controls, HR, and Operations teams.
• Assist with testing and validation of system upgrades, patches, configuration changes, and maintenance activities. 

General Job Functions: 

• Work well in a multi-task environment, be a self-starter, with the ability to establish priorities.
• Have strong interpersonal skills for dealing with customers on a one-on-one basis. 
• Possess strong troubleshooting and analytical skills to work through issues. 
• Possess the ability to assist customers remotely over the phone, via remote control software or in person. 
• Maintain professional, human relation, and internal customer service skills. 
• Maintain excellent rapport and strong business relationships with all teammates and business users. 
• Maintain cleanliness and orderliness of assigned work area. 
• Understand corporate and business provided services of company. 
• Adhere to all Shimmick policies and procedures. 

Note: The above listed duties are intended to describe the general content of, and requirements for the performance of this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements. Other duties may be assigned as the need arises. 

Qualifications

Minimum Requirements:

• Bachelors Degree + 4 years of relevant experience or demonstrated equivalency of experience and/or education

Preferred Qualifications:

• 2+ years of direct experience with CMiC preferred
• Solid critical thinking, problem-solving, and troubleshooting skills
• Superior attention to detail
• Commitment to meeting issue resolution timelines
• Strong verbal and written communication skills, for both technical and non-technical audiences
• Ability to be flexible, and take direction, including changes to schedule and workflow priorities

Physical Demands: 

• While performing the duties of this position, the employee is regularly required to use a computer workstation. The employee is regularly required to talk or hear; specific vision abilities required by this position include close, middle, and distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. The passage of employees through the work area is average and normal 

Additional Information:

• Qualified applicants who are offered a position must pass a pre-employment substance abuse test
• This position does not include sponsorship for United States work authorization

The salary range for this position is between $80,000 to $100,000 depending on experience and/or education.

Shimmick's comprehensive benefits plan includes medical, dental and vision coverage; as well as options to participate in an FSA or HSA. The Company also provides employer paid STD, LTD, basic life and AD&D, and an Employee Assistance Program. Additional voluntary benefit offerings include pet insurance, hospital indemnity, critical illness insurance, legal and identity theft protection.

These benefits are available to all employees working more than 20 hours per week. Employees working less than 20 hours per week are eligible for medical, dental and vision coverage as well as EAP services.

NOTICE TO THIRD PARTY AGENCIES:

Please note that Shimmick does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Shimmick will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Shimmick explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Shimmick. AN EQUAL OPPORTUNITY EMPLOYERAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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