Application Support Engineer

About the Role

We are seeking an Applications Support Specialist to join a growing technology consultancy focused on the aged care, disability, and community services sector. This role is ideal for someone who enjoys understanding how software platforms work, configuring systems to meet business needs, solving complex problems, and helping users maximize the value of technology.

You will work closely with clients to configure applications, provide technical support, deliver training, and identify opportunities for process improvement. This position offers exposure to a variety of business-critical platforms and the opportunity to make a meaningful impact by helping organisations improve service delivery through technology.

About the Client

You will be working with a leading technology consultancy that partners with organisations across the aged care, disability, and community services sectors. The business specialises in digital transformation, system implementation, business process optimisation, and technology advisory services, helping providers improve operational efficiency, compliance, and client outcomes through innovative technology solutions.

Recognised for delivering high-quality consulting and technology services, the organisation works with industry-leading platforms and supports clients in navigating complex operational and regulatory environments.

Ideal Profile

Essential Skills & Experience

• Excellent verbal and written communication skills with the ability to engage confidently with stakeholders at all levels.
• Strong presentation, facilitation, and user training capabilities.
• Experience configuring, administering, or supporting business applications and software platforms.
• Strong analytical thinking and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Proven customer service and relationship management skills.
• Ability to create clear documentation, user guides, knowledge articles, and process instructions.
• High attention to detail and strong organisational skills.
• Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
• Strong computer literacy and the ability to quickly learn new systems and technologies.

Desirable Skills & Experience

• Experience within aged care, disability, healthcare, community services, or not-for-profit organisations.
• Exposure to Client Management Systems (CMS), CRM platforms, workforce management systems, or cloud-based business applications.
• Experience with platforms such as AlayaCare, Carelink, Nightingale, Zoho, HubSpot, Employment Hero, or similar solutions.
• Understanding of aged care operations, Support at Home, CHSP, NDIS, or related programs.
• Experience supporting software implementation, system upgrades, or digital transformation initiatives.

Personal Attributes

• Naturally curious with a strong interest in understanding how systems and processes work.
• Takes ownership of issues and follows them through to successful resolution.
• Passionate about helping people succeed through technology.
• Builds strong and trusted relationships with clients and colleagues.
• Proactive in identifying opportunities for improvement.
• Confident delivering training and presenting to groups.
• Able to work independently while contributing positively to a collaborative team environment.
• Demonstrates professionalism, accountability, and integrity in all interactions.

Responsibilities

Application Configuration

• Configure and maintain software platforms to meet client and organisational requirements.
• Set up workflows, forms, business rules, user permissions, security roles, and system settings.
• Support software implementations, upgrades, and enhancement initiatives.
• Perform testing and validation of configuration changes.
• Maintain accurate system documentation and configuration records.

Client Support

• Provide application support through a range of support channels.
• Investigate, troubleshoot, and resolve application-related issues.
• Collaborate with software vendors and internal teams to resolve complex technical challenges.
• Monitor support requests and ensure timely, professional resolution.
• Maintain accurate records of support activities and outcomes.

Training & User Adoption

• Deliver training programs for end users, administrators, and management teams.
• Develop user guides, training resources, and knowledge base content.
• Support organisations in improving software adoption and user engagement.
• Conduct onboarding sessions and refresher training where required.
• Translate technical concepts into practical, user-friendly guidance.

Business Process Improvement

• Work with clients to understand existing business processes and operational challenges.
• Identify opportunities to improve efficiency through technology and automation.
• Recommend best-practice solutions and system enhancements.
• Help organisations maximise the value of their technology investments.

Continuous Learning

• Develop expertise across multiple software platforms used within the aged care and community services sectors.
• Stay current with industry developments, software updates, and emerging technologies.
• Participate in ongoing professional development and certification opportunities.

How we take care of our team

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones