Application Business Analyst

The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. This position performs needs assessments, impact analyses, and understands the business and the processes of application areas. The Analyst leads new installations and system optimization and provides on-going troubleshooting for Franciscan Alliance applications. Analyst III additional responsibilities include researching and providing input regarding system enhancements, reporting to stakeholders feedback on enhancements being developed and managing small to medium projects according to Franciscan Alliance methodologies.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• EPIC Ambulatory Cert Required
• Experience in referrals, Order Transmittal, Prescription Ordering and Management (E-Prescribing and Electronic Prior Authorization)
• Goals/Professional Development - Works with management to establish goals, including professional development, project, and support goals.
• On-call Support - Provides on-call and after-hours support following the Franciscan Alliance support model while troubleshooting and repairing reported application problems.
• Incident, Change and Requests Management - Follows organizational practices for incident, change and requests management.
• Process Documentation - Documents and builds workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
• Vendor Collaboration - Works with vendors in implementing, upgrading, supporting and troubleshooting applications.
• Business User Discussions Facilitations - Facilitates business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.
• Training & Education - Acts as a Franciscan Alliance applications expert to assist with the creation of training programs.
• Application Design, Configuration & Support - Designs, configures, and supports Franciscan Alliance applications based on standards and guidelines.
• Project Management - Manages projects that do not require project management office (PMO) oversight.
• System Subject Matter Expert - Represent the knowledge area as a subject matter expert and identify downstream impacts as familiarity with the company systems and business processes increase.
• System Enhancement Identification - Research, analyze, and present information to stakeholders and provides input regarding potential system enhancement needs.
• Application & Workflow Test Development - Performs testing for FA applications and workflow and reports results to stakeholders.

QUALIFICATIONS

• Required High School Diploma/GED
• Preferred Associate's Degree Information Technology or Computer Science
• Preferred Bachelor's Degree Information Technology or Computer Science
• Required 4 years Relevant Work Experience (unless promotional criteria can be met)
• 5 years Relevant Work Experience Preferred
• Required EPIC Certified or Accredited (if required by role) - EPIC Ambulatory

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.