Analyst, WFM

Your Future Evolves Here

Roles and Responsibilities

• • Develop and generate reports for the operations team and leadership (weekly, monthly, yearly) and help identify trends to promote decision making
  • Work closely with operations and cross functional teams to understand the business needs and requirements
  • Should be able to handle datasets (collect, clean and process), Develop reports, templates and format for any new reporting requirements from operations
  • Assist operations leaders in projects which requires data driven approach
  • Ability to analyse a business problem and recommend a solution (Data driven and report) in line with business requirements
  • Create visual representations of data findings through charts, graphs and dashboards to make the data understandable
  • Assist operations in automating the data handling and manual reports such as performance, scorecard and other business reporting
  • Good verbal and written communication skills to be able to communicate with the leadership team and present the proposal and solutions.
  • Conduct trend analysis to anticipate and recommend changes in a daily and long-term strategy.
  • Analyze workload based on ad-hoc projects and suggest operations team additional resource requirements and recommendations.
  • Proactive approach towards volume forecast for the upcoming months based on the historical trends
  • Analyze volume and trends in different queues on a daily, monthly, and yearly basis and report out

Skills Required

• • Strong Analytical skills
  • Good communication skills
  • Astute understanding of MS Office tools
  • Advanced user in MS Excel, VBA
  • Knowledge of Power BI/Tableau/SQL
  • Critical thinking with the ability to contribute to challenging assignments in a business environment

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 50 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Mandatory Requirements:

Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.