Analyst, Claims (Last Mile)

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

This role is based in Florida.

As an Analyst, Claims at RXO, you’ll manage incidents and claims on behalf of all business entities, working customers, operations, carriers, and insurance companies. You will complete investigations and resolve the claims. You will assess and identify potential risks that may impact the reputation, safety, security and financial performance of RXO.

What your day-to-day will look like:

• Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests
• Understand and interpret contractual terms & conditions
• Act in the capacity of advisor to operations management, carriers and customers regarding disposition of incidents and claims
• Compose professional claims correspondence and, as necessary, liaison with legal prepare to legal notices
• Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures
• Investigate review and document significant events and escalate to appropriate leadership, insurance companies and compliance; ensure potential financial impact to RXO is identified and documented
• Hold loss prevention meetings to provide operations guidance on future risk avoidance measures, and provide damage prevention recommendations to operations and customers

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 1 year of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk
• Exceptional customer service skills
• Ability to communicate with executive management regarding the decision-making process of incidents and claims
• Excellent written, verbal, and telephone communication skills
• Proficient in Microsoft programs, specifically word and excel

It’d be great if you also have:

• Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
• Knowledge of risk reduction and claims process
• Knowledge of multimodal modes of transportation

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.