AI Systems Configurator

The Company

We’re Tallwave, a growth partner that helps organizations turn disconnected growth efforts into connected growth systems. We’re a curious, ambitious team of strategic thinkers and creative problem solvers who understand our clients’ worlds deeply, challenge assumptions, and work across disciplines to solve the constraints holding growth back. We move with speed and discipline, embrace innovation, and hold ourselves accountable for meaningful outcomes. Our ambitions are too big to leave room for individual egos, so we value ownership, humility, selflessness, and the belief that our greatest success comes from what we can accomplish together.

The Person

Tallwave seeks out individuals who are a cut above. Their exceptional skill, diverse perspectives, obsession for winning together, and relentless pursuit of continuous self-improvement, both professionally and personally, give them an innate ability to lead, innovate, and inspire. They have well-honed philosophies and points of view in their areas of expertise, they think unconventionally, and their endless curiosity pushes them to constantly explore, learn, improve, and try new things.

The Job

We’re looking for an AI Systems Configurator who is excited about the potential of AI to change how businesses operate, solve problems, and deliver value. This person will help make Tallwave an AI-native firm by identifying high-impact opportunities across delivery, operations, and growth, then turning those opportunities into practical, connected systems and workflows that improve how we work.

This is a role for a curious, strategic, hands-on problem solver who understands that technology is a means to a business outcome. You’ll learn how Tallwave operates, connect our business strategy to opportunities for AI, challenge the way work gets done today, and experiment with new approaches to make us more effective. You’ll build alongside delivery and operations teams, helping people adopt new ways of working rather than simply introducing new tools.

Success is measured in business results: lower cost to deliver each program, earlier visibility into client risk and expansion, more reliable business intelligence, and more revenue per person. You don't need to be a traditional software engineer, but you do need the technical fluency, systems thinking, and resourcefulness to turn ideas into solutions that people actually use.

The Skills

The successful candidate will:

• Understand Tallwave’s business strategy and identify opportunities to use AI to improve how we sell, deliver, and operate—not just automate existing tasks
• Map how delivery, operations, marketing, and account management work today, and redesign those workflows around connected systems and agents
• Help build and maintain Tallwave’s company database, creating a reliable, connected foundation for information about our clients, engagements, delivery, and business performance
• Build and maintain agentic workflows across our stack, including Asana, HubSpot, Claude, Granola, Google Workspace, Slack, Vercel, and Collective 54 Co-founder, using MCP connections, APIs, and automation platforms
• Automate status reporting, hours against estimation sheets, meeting capture, intake, and leadership rollups so the business gets consistent visibility without anyone chasing it
• Surface expansion signals and early signs of client friction to account management, and client wins to marketing
• Own and continuously improve Tallwave's AI tooling: prompts, skills, context, accuracy, and keeping it current
• Partner with project management, operations, and program owners as collaborators, testing every build on live client work before it rolls out
• Bring builds and new opportunities to a quarterly AI review with leadership and program owners, demonstrating impact and helping prioritize what comes next
• Help teams adopt AI-native ways of working through practical training focused on how the work gets done rather than how a tool works
• Measure impact in business terms, including hours returned, cost to deliver per program, adoption, and retire what people do not use
• Uphold Tallwave's AI guardrails, including conducting human review of anything client-facing and abiding by our data retention rules data/AI clauses in client contracts before building on client data

The Requirements

The ideal candidate will have:

• A background in operations, solutions engineering, RevOps or GTM engineering, technical program management, or another role where you translated business needs into systems and solutions other people relied on every day
• 5+ years of relevant experience, including hands-on experience building AI or automation workflows used in production
• Demonstrated success turning ambiguous problems or opportunities into practical solutions that teams adopted and kept using
• Strong strategic thinking and business acumen, with the ability to understand business goals, evaluate tradeoffs, and identify where AI can deliver the greatest impact
• Genuine curiosity about AI and a track record of experimenting with emerging tools, learning quickly, and finding creative ways to apply new capabilities
• Hands-on fluency with Claude or similar LLMs, Claude Code, MCP, APIs, and automation platforms such as Zapier, Make, n8n, or Asana AI Studio
• A track record of getting teams to adopt what you build without formal authority
• Excellence in clear written communication, systems documentation, and working with non-technical teams
• Professional services or agency experience is a plus

The Culture and Perks of Being a Tallwaver:

• We embrace a maverick attitude. We’re willing to challenge convention and think beyond the ask. 
• We are committed to relentless pursuit. We’re curious with a focus on personal growth.
• We value selfless teamwork, demonstrating strong leadership qualities with a knack for collaboration.
• We are thoughtfully rigorous, with a strong work ethic and strong attention to detail.
• We foster an environment of empathy and compassion for each other and our clients. 
• We are a diverse (and competitive, and hilarious, and sometimes a little crazy) group of coworkers. You know, the kind you actually want to grab a drink with after work. 
• We offer career growth and opportunity. We grow leaders here. 
• We recognize the contributions of individuals and teams throughout Tallwave and we stop to celebrate along the way.
• We are surrounded by badass talent and clients -- our work has been featured in TechCrunch, Forbes, Wired, Product Hunt, and more.
• We’ve been featured on the INC Best Workplaces List, the Phoenix Business Journal Best Places to Work List, and the AZCentral Top Places to Work List.

Benefits

• We offer comprehensive Medical, Dental, Vision, Life, and 401(k) plans.
• We provide employer-paid short-term disability, long-term disability plans and life insurance.
• We’re more concerned about how we work than where we work. We offer remote work and office hours flexibility as needed. 
• We trust our team and have a generous PTO policy. 

Why You’ll Love Working with Us

Free to be you each and every day! We celebrate diversity and empower you to bring your authentic self to work, always. We know that diversity, equity, and inclusion is not about checking a box. It’s more than words; it is a pledge and a promise that Tallwave is passionate about pursuing. We recognize having an all-encompassing culture will help us learn and grow collectively and will continue to foster our mission of making everyone we work with wildly successful.

Physical Demand:

This job may require sitting for long periods of time, and minimal (if any) lifting. Some travel may be required. 

Working Conditions

All employees are expected to operate in a professional home office environment and routinely use standard office equipment like computers, telephones, and teleconferencing equipment. 

Position Applicants, please note the following:

At this time, this position is only open to applicants who are legally authorized to work in the United States and who are living in the United States. We are unable to provide visa sponsorship of any kind, so please do not apply if:

• You are not legally authorized to work in the United States, or
• You are not living in the 48 contiguous U.S. states, Alaska, or Hawai'i, or
• You will require any kind of visa sponsorship.

Tallwave is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.