The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

About Alia by Dotdigital: Alia is a popup and engagement platform built for Shopify and e-commerce brands helping, merchants grow their email and SMS lists and drive more revenue from their existing traffic. We were bootstrapped to $10M+ ARR and 4,000+ merchant customers before being acquired by Dotdigital, a global marketing automation leader. We’re now scaling as part of a bigger platform, with the speed and hustle of a startup team.

About the Role

As our Agency Enablement Associate, you'll be the go-to person for our agency partners' day-to-day questions and issues.

You'll live in Slack during EST business hours, answering questions in real time, unblocking partners when they hit friction, and helping activate new agencies so they can start driving results for their clients quickly.

This is a high-visibility role where your responsiveness and product knowledge directly shape how our partners experience Alia.

You won't just be answering tickets. You'll be building relationships with agency teams, spotting patterns in what's tripping partners up, and making sure nothing falls through the cracks as our partner program scales.

What You'll Do

• Monitor and respond to agency partner questions and issues in Slack throughout EST business hours.

• Help activate new agency partners, walking them through setup and getting them comfortable with the platform.

• Troubleshoot partner issues, escalating to the right internal team when needed and following up until resolved.

• Track partner questions, issues, and activation status so nothing gets lost and the team has visibility into partner health.

• Build genuine relationships with agency partners so they see Alia as a true partner, not just a vendor.

• Identify recurring questions or friction points and flag them to the team to improve documentation, onboarding, or the product itself.

• Support the broader partnerships team with ad hoc projects as the program grows.

What We're Looking For

• Strong written communication skills. You'll be building trust with partners almost entirely through Slack messages, so clarity and tone matter.

• Comfortable in a fast-moving, high-touch environment where priorities can shift throughout the day.

• Naturally organized. You can track multiple conversations and partner statuses without dropping the ball.

• Curious and proactive. You notice patterns and want to fix root causes, not just answer the same question over and over.

• Interest in ecommerce, Shopify, or the agency world is a plus, but not required. We'll teach you the product.

• Available and responsive during EST business hours.

Why Join Alia

• Get a front-row seat to how a bootstrapped startup scales its partner program post-acquisition.

• Work directly with the founding team and partnerships leadership.

• Real ownership from day one. Your work directly affects how hundreds of agencies experience our platform.

• Room to grow as the agency partner program expands.

Location

We are only able to hire in the following locations:

Remote - Canada, Costa Rica, Australia (New South Wales or Victoria only), Honduras, Japan, Poland, Singapore, South Africa

Compensation

$36,000 USD per year

Experience

2+ years

Working Hours

EST Hours